Burger Street — Restaurant in Garland

Usually, I never had problems with this Burger Street before, but today was completely different from all the other times I've been here. Today, I went through the drive thru which was completely empty with no one in line but even so I decided to wait for someone to attend to me (since it's open till 11pm). But, I waited a whole 10 minutes with no answer whatsoever. So, I decided to pull over towards the drive thru window since I noticed a worker through the tiny mirror above the drive thru window. When I had no answer still, I simply knocked on the window. A white woman came over to the window and opened it she told me, "To go through the line again, since they didn't take orders from the drive thru window." so I did what I was told and went all the way around through the drive thru once more. When I arrived to the menu she finally spoke and took my order. After my order was taken I went to the window, I waited and a few minutes later, a white guy with tattoos all over his arms spoke to me and told me, "You scared the women due to you knocking hard on the window." Personally, I didn't really knock on the window hard because I have doubts that they can sinply hear a small knock or two but NOT hear me saying "hi" and "hello" just to get their attention where the menu is at. So he then told me, "he decided to cancel my order due to the knocking/scaring his co-worker" I didn't expect this at all since no one answered me to begin with. Tell me this, if you saw a drive thru completely empty BUT one or two workers were working in the back not attending to the customer what would you do? I had the patience to wait and get my order taken just to get it cancelled due to me trying to get the workers attention. I don't plan on getting Burger Street from this location ever again. I hope this place gets shut down due to their bad...

Have lived near this location for 8 years and we stopped eating here after multiple bad experiences a couple of years ago. The staff is extremely rude. If you ask a question, they snap at you for asking them something. They do not repeat the order or even acknowledge that they are listening to your order. After you ask multiple times they will finally speak back rudely on the speaker and ask if that's all you want. You will have no idea what they have heard. Then they will give you a total. When you pay, you will get a receipt and see that everything is on there, but you will not receive all your food. When you ask for your food they will get an attitude like it's your fault. Tonight, I went back for the first time in two years and wondered what they could have done to make me not come back for so long. When I started ordering it all came back to me. These are the rudest people I have encountered. My goodness....they dont even greet you...outs basically, 'you ready to order?' The employees do not have a manager, owner or anyone to oversee them and make sure they simply act right as people, much less provide quality customer service. Pathetic, rude, unintelligent, bad presentation with food, poor verbal skills, horrible customer service skills... Everyone should be trained like Chik-fil-a and In-and-Out Burger employees. Well, I guess these poor excuse of service industry individuals did save me from a cheat meal! So...

Good luck getting a burger after 8 or 8:30 PM.

The hours of operation on the window of their drive thru says they are open till 10:30PM (online says 10pm) but I guess they let their employees decide when they want to close. Two nights in a row now I’ve showed up at 9 pm for a burger and both nights wasn’t able to get a burger. If I’m there at nine and they are already done cleaning this means they must be closing shop at 8 or 8:30. They should change their hours to of operation to say:

Open at 11:00 Am Close when we feel like it or 10pm at the latest

Is it possible for someone to update the hours of operation? Just commit to closing at 8pm for gods sake if you want to close at 8…

The food is actually great and this place has one of the best burgers in the area, but good luck if you’re...