Papa Johns Pizza — Restaurant in Garland

My family is vegan. We enjoy papa John's because it's easy to order vegan. My son is also autistic and has a very strong love for the bread sticks. If I do not call after placing my order I'll get it wrong (it'll come with cheese or none of my sauces will come ect) but tonight I didn't call (which I shouldn't have to do) and I recieved someone else's order but the driver didn't even stay when I opened the door he was already gone. We got someone else's order and it was obviously not vegan so we couldn't even eat it. I spent almost an hour calling the restaurant and no one would answer and I had my son crying to me asking for his food so I just drove up there (which defeats the purpose of delivery but I digress) and I wasn't even greeted to start with . I explained my problem and someone else was called over and he told me "at this point I would have just kept it" okay so I'm supposed to suffer because of YOU? I explained that I had been calling for an hour and was told "we've just left the phone we're too busy" which made me so mad because I was actually calling from two different phones selecting different options just trying to get someone to pick up. Incredibly annoying. And because I know it would take another hour to get my order I asked for a refund. No apology, no compensation, nothing. This was my last straw with this location I will literally pay more to get delivery from a further location to insure this doesn't happen again. I have worked in food service so I understand it's hard but there's no excuse for poor...

I asked for extra sauce..... Got home with my pizzas, and there's absolutely no sauce! Called them and asked what could be done. They re made them for me. One was a puddle of sauce and the other had ZERO SAUCE! Waited to call again because I was upset. Ended up on the phone with an extremely rude manager who said he personally remade them and will not be re making the order. (Don't want a third run anyway) I've never had a problem with this location and have been ordering from them for almost 5 years since we moved to the area. Yes, I will be calling back tomorrow to get a refund and I spoke calmly and respectfully (I did good!) Because of how rude the manager was on the phone, I will not be giving them any more of...

I was really out of it mentally and the driver was really nice. I apparently ordered from 2 places accidentally and he even picked up the other order and handed it to me, it was in front of my door and i had no clue. If there is a way to alter the tip I would love to give him a bigger one. Sorry I was out of it, it was an awful day but that kindness was amazing. I should have asked his name but he was a middle age gentleman. Thank you, kind sir!

Ok so I don't know how to leave a review on this one order I got tonight 9/11/23 but the cookie was burnt, the pizza subpar quality compared to normal and I am very disappointed. I won't change my 5 star review because everything is normally good but I am very not happy...