My family is vegan. We enjoy papa John's because it's easy to order vegan. My son is also autistic and has a very strong love for the bread sticks. If I do not call after placing my order I'll get it wrong (it'll come with cheese or none of my sauces will come ect) but tonight I didn't call (which I shouldn't have to do) and I recieved someone else's order but the driver didn't even stay when I opened the door he was already gone. We got someone else's order and it was obviously not vegan so we couldn't even eat it. I spent almost an hour calling the restaurant and no one would answer and I had my son crying to me asking for his food so I just drove up there (which defeats the purpose of delivery but I digress) and I wasn't even greeted to start with . I explained my problem and someone else was called over and he told me "at this point I would have just kept it" okay so I'm supposed to suffer because of YOU? I explained that I had been calling for an hour and was told "we've just left the phone we're too busy" which made me so mad because I was actually calling from two different phones selecting different options just trying to get someone to pick up. Incredibly annoying. And because I know it would take another hour to get my order I asked for a refund. No apology, no compensation, nothing. This was my last straw with this location I will literally pay more to get delivery from a further location to insure this doesn't happen again. I have worked in food service so I understand it's hard but there's no excuse for poor...
Read moreI asked for extra sauce..... Got home with my pizzas, and there's absolutely no sauce! Called them and asked what could be done. They re made them for me. One was a puddle of sauce and the other had ZERO SAUCE! Waited to call again because I was upset. Ended up on the phone with an extremely rude manager who said he personally remade them and will not be re making the order. (Don't want a third run anyway) I've never had a problem with this location and have been ordering from them for almost 5 years since we moved to the area. Yes, I will be calling back tomorrow to get a refund and I spoke calmly and respectfully (I did good!) Because of how rude the manager was on the phone, I will not be giving them any more of...
Read moreI was really out of it mentally and the driver was really nice. I apparently ordered from 2 places accidentally and he even picked up the other order and handed it to me, it was in front of my door and i had no clue. If there is a way to alter the tip I would love to give him a bigger one. Sorry I was out of it, it was an awful day but that kindness was amazing. I should have asked his name but he was a middle age gentleman. Thank you, kind sir!
Ok so I don't know how to leave a review on this one order I got tonight 9/11/23 but the cookie was burnt, the pizza subpar quality compared to normal and I am very disappointed. I won't change my 5 star review because everything is normally good but I am very not happy...
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