Golden Chick — Restaurant in Garland

I'd like to say that when I first went through the line here, the car wash next door was quite loud and their intercom system may have been a bit out of date which caused a communication issue through the transaction. However, the individual taking my order was in a rushed state to get me through the line and did talk over me a few times while I repeated the order over and over, which could have also caused this breakdown. However, after paying at her first window she was cordial with a manager (I assume with a blue collared shirt) hovering over her shoulder.

By the time I hit the second window to pick up the order and after paying, a very nice gentleman handed me drinks and proceeded to talk back over the order. This is when I realized I wasn't given a two piece kids meal but just a standard two piece. No worries here at all. I let him know the mistake for a correction and agreed to pay the difference. The door closed and a new manager came over, stared at the screen displeased, said a few words and then walked away.

A short time later that same manager, hovering over the young girl came back to the window and spouted 'I took your order! So you want to change your two piece to a two piece kids meal?!' This is when I stated, he didn't have the same voice as the young girl so that was quite unlikely and that I repeated myself 3-times through the order process notating 'Kids Meal' each time, with my wife beside me showing her irritation at the repetitive nature of this situation.

He then started a tirade on each individual step, in extreme and unnecessary detail, he would now need to take to correct this as cars piled up behind me. I noticed his irritation and simply declined the entire order to speed up the process for those patiently waiting in line behind me. I was fine taking the additional 15-20 minutes to find another place to eat and handed the drinks back to ensure I took nothing that wasn't paid for. He walked off in a huff to cancel the order and the first gentleman returned to let us know they would have to throw out the food regardless. I stated, that I apologized for any inconvenience but the volatile nature of my interaction with his manager and the line behind me was enough to cancel the transaction and move on with my day, outside of this situation.

This associate did everything right and kindly stated, 'I completely understand sir'. He then proceeded to bag everything up in an attempt to still give it to me as his way of correcting this situation.

Then returned our hostile actor. He came back over to hand me my cancelled receipt with a furious pace and stopped dead in his tracks when he saw what the associate was doing. Then he began to yell loud enough to where I could hear him through the window. Was he yelling because they could resell the food? Was it based on principal as he felt I personally scorned his ability to do his job? I then simply drove away, never knowing the outcome.

In closing, I haven't checked my transactions to see if my money was ever refunded. The money wasn't enough to write home about or worry myself further. This occurred on October 9th and my attached photos of the building and line that waited behind me, show 6:55pm as the time in their metadata. So I would assume my order took place upwards of 15 minutes prior.

Now I state this to reprimand nobody for their actions here. Not the anxiety ridden managers and certainly not the associates. No, I only ask for a change from top down. Restaurants like this seem to be run with such a corporate mindset that hostile situations like this can occur and do frequently in the fast food business. On more than one occasion I've been rushed through a drive-thru window as I frantically search for something to eat from a large menu staring at me like a monolith of options. (It was only on a previous trip to Whataburger that I learned these interactions were timed, as an anxiety ridden associate was allowing me to peruse their options.) Take better care of your people Golden Chick. Looking at you corporate. (props to my...

One thing was after I got my order I wanted some butter and honey. But the person that handed my order to me didn't speak English. Hard time to get condiments.

Edit: August 8, 2024 I ordered a 16 piece tenders with 6 extra rolls. The lady rang up the order but she rang it as a 20 piece. I know with taxes it should be 34.51. But she said it was 42 something. I paid her 40, maybe she said it wrong. But she gave me back 2.09. changed should have been 5.49. Ok mistake on her part. But she tried to get the shift manager to print out a receipt to show me. But when I talked to her she said I owe them 2.09 for the 20 piece. I told her I ordered the 16 piece and extra rolls. The lady that took the order even said that. The issues is the shift manager didn't have the authority to give me my 3.40 change they owe me. I'm looking at her, wait you run the shift and the only one there as manager and you can't give me back the money you owe me. What kind of bull is that??? She had to call her manager to try to fix the order and still didn't give me my change. What kind of business where the shift manager can not correct an error their employees made? Anywhere else the person in charge would give you, your change back. What kind of piss poor management is this company has? She told me she can give me 30% off my next order. I just want my change so I can leave, while she was on the phone with the manager she was able to open the register twice. How hard is it to just give me 3.40 back? The employee that made the mistake took out 5 dollars and gave it to me saying it was her fault. I truly didn't want her money. I wanted what was owe to me by the store. It's the principle of the transaction. If you can't correct a mistake and have to contact the manager and still can't give the customer their money back what does that say about your store, your business model. It sucks!!!!! Yes I posted this on YouTube. I will never come back to this store again. If you can't fix a mistake and give change you shouldn't be...

Don't place an online order. I arrived at the restaurant placed my order in the parking lot and received a pick-up time. 10 mins prior to my time slot I go inside and wait for my time hoping to see them pack my things and out the door I go. 1 minute prior to my time slot I walk to the counter because for the last 5-6 mins the lady at the counter chilling. I tell her I placed an online order I give her my name she looks at the board and says O' I didn't see it. Wait what? I'm like ok so how long? She tells me 5 mins. Cool I'm patient. I stand at the counter while she gets my order together..She closes the bag it's a family order and staples it closed and hands it to me and goes back to chilling. I open the bag because I thought she missed some things but not sure so yeah I'm checking. I'm missing a 24 peice wicked wing so I tell the lady I'm missing the wings and the seasoning packets. She goes back to the monitor and says O I didn't see them. I reply did my order come in separate because I was sure I placed it all at once using the same CC on the website. I'm sorry just a little confused how you saw some of the order and not all of the order and the total was well over $70 and all you gave me was a family meal with 25 tenders. Can I have the rest of my order so I can go. She responds it's going to be about 15 minutes because I didn't see your order. I'm not going to lie I was hotter than fish grease because of her demeanor but she was young and for that reason she still learning life. After waiting over 15 more mins I again had to ask for the wicked seasoning that was on the order I placed not to mention one of Golden Chick signature items. I truly hope she was just having a bad day and that's not her true character. Golden chick do better. Better pay & affordable health insurance for your employees. That young lady may have had a...