Pollo Regio — Restaurant in Garland

06/14/2024: I gave Pollo Regio another shot. I ordered the grilled chicken. This time the food wasn’t too bad. The seasoning in the beans and chicken was a little salty, but everything was cooked well and was fairly tasty.

02/05/2021: We decided to give Pollo Regio another try. We ordered a carne asada torta with no cheese, but there was cheese. The carne asada entree didn’t come with the requested flour tortillas, salsa verde, or cabbage and jalapeños “salsa”. Didn’t mind the cheese and forgetting of parts of the order, but it’s annoying. Luckily, I had tortillas already at home, so I didn’t mind so much. The carne asada, torta, rice, and beans were good.

11/15/2020: Ordered to go from Pollo Regio on Sunday, 11/15. We got flautas, carne asada, and a grilled chicken torta. There are zero complaints with the food pick up. The food was ready before the pick up time we wanted. When we started to unpack our food we noticed that an order of rice and an order of charro beans were missing. Not the worse thing to have happen, but annoying.

After unpacking, we started to dig into our food. The grilled chicken torta looked good, but had cheese that we specifically didn’t want. Another annoying thing, but the torta was good, substantial, and flavorful.

The chicken flautas were crunchy on the outside and the chicken filling inside was dry and flavorless. Dipping them in the salsa verde or the salsa roja didn’t really help the dryness.

The carne asada was delicious. The meat was grilled well and smelled so good. The flavor was really tasty and the portion was big. The grilled onion that came along with the carne asada was great as well. The flour tortillas were ok and wished they were better. The only knock on the carne asada is how the pico de gallo, grilled jalapeño, and grilled onion were just thrown in the to go container and not put into separate containers. It just was sloppy.

Now I will reviews the remaining items in the order. The salsas, verde and roja, were both okay and average. The sweet tea was just a fountain Lipton sweet tea, which was okay as well and not as good as fresh sweet tea. The rice was another item that was okay. The charro beans tasted above average and until I saw a piece of pork skin that made me stop eating them. The pork skin I pulled out of the beans was hairy/prickly. That’s just gross. I know that hair exists on pork, but the lack of removing this hair is really unappealing and on the verge of disgusting. You can clearly see the hair. It wasn’t just one hair. It was 4-5 long hairs on that piece of pork skin. My picture shows the hairs.

Overall, I won’t entirely dismiss Pollo Regio and never go there again. I pass by this location often and the grill smoke smells so good. I’ve been eager to go and try this place out. I was just disappointed with what happened with my order. We will pass on the chicken flautas and charro beans. We also need to double check what we order before leaving the restaurant since food was missing and items ordered were slightly wrong. The highlights were the carne asada and torta. They are definitely items to get at...

Thank you Azarel and Celeste for always getting my order right and making sure that my food is Amazing! :-)

Thank you Brenda and Pilar for making sure my food is ALWAYS fresh and delicious! you ladies are AWESOME!

Thank you Eunice for stopping what you were doing to make sure that I got EXCELLENT CUSTOMER service! My food was delicious and HOT as well. You made my day!

Thank you Amelia for the fantastic service wonderful smile and my TASTY Quesadilla! I am so glad that you guys are back and still providing excellent SERVICE with excellent FOOD!

My BEST Friend Alejandra is back and she still is so nice. I luv the way that she remembers my order :-) and I don't even have to tell her what I want... All of the staff here is so kind and the food is ALWAYS FRESH! BEST Pollo Regio in the Metroplex :-)

Absolute BEST Pollo Regio in the Dallas area! Food is always delicious the Managers Jorge and Lucia are sooooo kind and friendly even when my Spanish is not so good! And I want to thank Cynthia and Alejandra for always making my order FRESH and HOT. Luv Luv Luv this place!

So my new Best Friend is Alejandra she always greets me with a smile! :-) and I don't even have to tell her what I want... SHE REMEMBERS :-) she just like everyone at this Pollo Regio is soooo kind and I cannot recommend this place enough. I have said it before and I will say it again this is the BEST Pollo Regio in the Dallas area..... Luv Pollo Regio :-)

BIG FAN of this Pollo Regio thank you Maricela M. and Jorge they are always soooo nice and make sure that I get my Quesadilla FRESH and HOT!

Shout out to Maricela for being so nice and helpful in making sure that my order is PERFECT! Great Food! Great People! Great Service! Keep it up you guys have your number one Customer in ME! :-)

Absolute BEST Pollo Regio in the metroplex! Food is always FRESH and delicious and Carollinna and Paulina are sooooo kind and friendly. They have memorized my orders and make sure that I get exactly what I want. Luv Luv Luv this place!

I have been a BIG fan of Pollo Regio for years and this new location in my opinion is the BEST in the area! the Food is delicious and HOT! My new friends Maria and Stephanie get my order right every time and always greet me with a smile! Cannot recommend this place enough. Also I am such a big fan I am getting a T-shirt! :-)...

I usually go to this specific location (in Garland off of Rowlett Road).

So I don’t really eat meat like that which is why I always get a burrito with just beans, rice, and avocado. Well when I went yesterday (5/27/21), I ordered the SAME THING I always order, paid for my food at the drive through window, and then the “manager” (who by the way has HORRIBLE customer service) told me they can’t make it that way. So I politely told him that every time I come here that’s how I order my burrito. He said “no you’ve never gotten it that way”. Those words specifically is what rubbed me the wrong way. If he would have said “well I’m sorry ma’am we can no longer make it that way” or something along those lines, it would have been fine. For him to tell me that I never got it made like that was, for starters, very condescending, and two, horrible customer service. Then I proceeded to tell him that I have proof on my credit card statements that shows that I come here on occasions and I order the exact same thing every time. He says “well show me so I can fire who ever made it for you that way”. I am not going to show you proof so you can fire somebody, especially because there have been different people who made it that way each time. The manager needs to be reevaluated or he needs to take some customer service classes because he was very rude and condescending and threaten to fire somebody instead of simply saying “ that’s our mistake and we will correct it to make sure everybody’s on the same page”. I’ve never written a bad review or engaged in a confrontation with people who work in the restaurant industry but this manager needed to be reported....