The Alley — Restaurant in Garland

I work for my boyfriend’s family’s business and hate writing bad reviews because I know and can understand the distress it can cause to business owner and the business itself but I felt like I needed to express some slight concern. The two women at the front cashier didn’t greet when we approached to order, just looked at us, for one. That caused an unsettling atmosphere already. Their sugar levels are 100 to 50 to 25. No in between the 100 to 50. Like 75, or something. Our Passionfruit GT drinks were sooo sugary, full of syrup, and just not good. We asked them to simmer the sugar down and they said there’s nothing they can do about it, again with the unsettling disturbance, we may have caused them. We took our loss and reordered another PF GT drink this time 50% sweet and now the drink is pure tea. Not even sugar, no hints of Passion Fruit. Just straight green tea for 7-8bucks in a cup. Right after this, the people I was with literally said: “You should’ve listened to me and had went to Ding Tea.” Anyways, this place has potential because it’s designed clean, nicely, great for studying or catching up with friends. But needs some attention to the cashier kiosk.

Customer accommodation and good service is substantial to surviving in a business nowadays. You can have bad tea but if the customer service and team attitude make up for it, the customers...

The Alley is a popular bubble tea brand known for its signature brown sugar tapioca pearls (Deerioca) and rich, flavorful teas. Their Brown Sugar Deerioca Fresh Milk is a must-try, with perfectly chewy pearls and a creamy, caramel-like taste. The drinks are well-balanced, not overly sweet, and the brand focuses on high-quality ingredients. The sleek, modern aesthetic adds to the experience. While prices are on the higher side, the quality makes it worth it. Also, Jim was very helpful and gave awesome...

I’ve been to a couple of the alley and I was in Dallas and was craving their drinks, so I decided to stop by. As soon as me and my family walked in we were not greeted at all by any of the employee, even though one was taking order she was kind of rude. All in all the drink was not consistent since I can taste a difference in my drink and overall there was a an unprofessional service from the owner to the employees. (Owner was very hovering and was uncomfortable to see how he treated...