Marco's Pizza — Restaurant in Gastonia

My husband and I have been online-ordering from this particular Marco's Pizza place for a little over 2 years now. However, we have finally stopped ordering from them. During this past year our orders have frequently been missing items that we ordered and were willing to pay extra for (like extra items on a pizza or sub) or items that were supposed to come with the order (like dipping sauce/salad dressing/etc.)

But the 'cherry on the sundae' that finally pushed us to stop ordering from this Marco's Pizza altogether was when our last order arrived missing an ingredient on my sub, AND the Shift Manager, 'Wesley', adamantly told me I had never ordered that extra ingredient. How did he know this? Because the Order Slip didn't have that ingredient listed on it!

LOL! I'm sorry but there isn't any other way to react to stupidity like this except to laugh.

And then Wesley raised his voice even more at me for asking if it was possible that the guy who took our order simply forgot to add that item into our order since the order WAS placed during busy peak supper hours.

Hmmm. From the way he was taking things so personally, I wonder if it had been Wesley who initially took our order.

My Review of Marco's Pizza is up on Yelp if you want to go read it.

Basically, their food is good but their customer service has deteriorated greatly, especially over this past year.

IMHO, the prices that any company charges should reflect the quality of BOTH their product AND their service. Based on the quality of Marco's Pizza's customer service and frequent omission of items, it'd be a fair statement to say that their prices need to be...

This once was our “go to” pizza place but sadly after today that will be no more. Loved the prices and customer service at one point. Whoever the manager is now is a real let down. Literally was yelled at last week twice for no reason. Once was when I entered the store and after telling them my order was yelled at by management to go wait outside while I was actually in the process of heading to the door, then shortly after being told to come inside was yelled at for not wearing a mask (even though none of the staff was wearing them) and was told I would not be served again if I came back without one. Went today (per request of my children) and witnessed the management yelling and cussing at an elderly man for simply asking a question. Then she walked out of the store. When he simply asked her name she yet again went off on the man and cussed him saying he was harassing her because he asked her name. She caused a HUGE unnecessary scene. The other employees were younger and didn’t even know what to do other than to ask the man to just leave. Sadly until there is new management we won’t...

I was so very disappointed by the way your employees treated me. I live down the street from the restaurant and I’ve thought about getting. Chicken wings from there. Never Never will I go there again.I ordered on line and it said it would be ready in 15 to 20 min.I waited and I went to get it. And the guy there said he had no order. I know that I did order from there but I thought I would look at my computer to make sure. I went back with pictures on my phone showing my order. Even that it was ready. I went back they had closed and I knocked and asked for the manager she told me itwasn’t there Uber probley had it and I ask why they would have it.she saw the pictures she knew it was Marcos that it was ordered from anyway I looked next day at my checking and Uber cashed my check why does orders go through them when you are called. Anyway I never got my chicken wings and my bowl I ordered and it cost me almost 22dollars. Never will I go back there and from the reviews I’ve read you are loosing money fast, I will just back to Enzo they are and always have been great. ...