Panda Express — Restaurant in Geneva Township

Went to pick up order I ordered ahead. Waited for the “order ready” text but it never came. Finally walked in at the time it was supposed to be ready. I see it on the shelf, so they just didn’t text, cool. Go and let them know I have a mobile order. I do delivery orders so I’m aware they want to see the order at that time. Kid asks me to show him. I state it’s a personal order. He stands there with my $15 PREPAID order and demands to see an email or something. What? Since when do I need to do that for my PERSONAL already paid for order? I gave my name. Y’all aren’t busy AT ALL. Was given attitude by a kid I have never seen working at this restaurant. Tried to pull up the app but guess what THEIR APP WASNT WORKING. Kid finally let me take it. It had obviously been sitting on the shelf for over ten minutes before I arrived. Whatever. I was in a hurry. Did what I needed to do and opened up my bag about 15 minutes after leaving to finally dig in to the main part of my meal. Guess what? They did not include the utensils or napkins I requested so I couldn’t eat it (since I’m in my vehicle). I have had a couple poor experiences with my own personal meals from this location but always believed they had the best Panda Express in the area even with a couple bad food qualities. After poor food and now an even worse experience I am done eating at this restaurant. Not interested in my paid for food being held from me, after no notification it was sitting finished. I like the main staff and manager but will no longer be giving them my money. I was starving and...

I got chow mein and because I just was so hungry and I was thinking, “hey, I really like when the cabbage is sweet-ish” so when I got my order, tell me why I got 60% cabbage and 40% Noodle. So after that small sweat I got when I finished separating all the cabbage, I thought… “omg a fortune cookie sounds so good rn, I’m so excited!” Because I love fortune cookies, I think it’s like the same energy as a cherry on top. I really wanted to get that big bag of fortune cookies at Cermak because fortune cookies are so good. So, you understand my excitement when I knew i was getting a fortune cookie. But to my horror, I opened the bag, and there was NO fortune cookie, at this point in time, I have overcome my disappointment from getting a whole cabbage in my serving. But NO fortune cookie? I feel like my country has disappointed me. We have created a society where people don’t understand the importance of a fortune cookie. The adrenaline rush you get when you get some inspirational quote that doesn’t make sense, yet, you still feel important, because it was made for YOU. But no, I didn’t feel cute and inspirational. Would I still eat here? Yes, because I’m hungry but I’m also petty. I think the panda logo is cute so I feel ethnic when I walk in there and order my food. Now if you...

I hate ordering here but it’s the closest to me. Every other panda I have been to never has the issues this one does. When you order spring rolls you expect to be given them. Just like how you expect the food to be cooked and not left raw. I didn’t order Raw onion and string bean. Then when you call to ask for a refund they tell you they can’t do that even though you didn’t get half of your order they can only supplement the spring rolls if I drive back to them. I’m done going here. Do not order here if you can avoid it. Literally any other location is better than here. Also was told by the girl there that they usually do not cook the green beans so do not order the string bean I you want raw green beans and a mouth full of raw onion!!! When I called this store I had to call 4 times before they answered. Called customer service and was on hold forever. I’ll take the loss on the wasted money this time but I’m done...