AT&T Store — Local services in Geneva Township

Edit.#2.still no contact from your "customer service team. Sent 3 emails..are you still interested in "making things right?"

Will never go back. Will also not recommend and now will be switching to Verizon for cell service and Comcast for internet and TV. Went in to get a "free upgrade" was also given a "promotion" for a Samsung watch and tablet, was told. Your bill will only go up .99c. That's the promotion. I was shocked so asked. Are you sure. My bill will be only .99c extra no fees no nothing. Was told. Well it will go up 1.98$ due to the tablet and watch cost. Excellent ill take them. Bill comes. Well..bill went way up. Over 200$ called in to ATT. Was told "when you added the watch and tablet you added 2 lines and then there were activation fees and other fees." To which I said. I didn't want the lines and was told it would only be 1.98 per month ...they said nope you have to add 2 new lines. I asked...can I make a phone call from the tablet..to which I was told...well no, then asked why add a new line to the watch if its attached to a existing phone...was told.."sorry i dont know". So...customer service then canceled the lines and said they'd give me a 229$ credit and I'd keep the watch/tablet and pay the 1.98 a mo. This month bill comes and its 500$. I call in again and was told. "OH yeah. That's because we are charging you for the entire price of the tablet and watch. We credited you 229..but total bill would have been over 700$. Let's see if you can return the items that clearly you were not told the right thing...oh sorry your out of the window to return them.." asked why I can't be charged the 1.98 a month as promised and was told that I needed to have 2 lines with service added to get the promotion..so your 1.98 is not accurate. ATT be honest with your customers. If you need to add services/lines to your promo products tell the customer. Im guessing the reason why you dont is because your sales and commission would go down if your actually honest. can only give 1 star would not let me give 0

EDIT...was told to send an email to the response from the store owner to their customer service group. Sent that over a week ago. No response. Resent on monday. Was told someone will follow up quickly. Still no response...when should I expect someone to follow...

Myself and my husband went into ATT to switch our services. My husband received a discount for being a federal employee and the sales rep Karina told us that the activation fees for our two phones should get waived due to being a federal employee. Bill came and activations fees were there. We also connected cellular for our apple watches and were told it was just 10/month, but we were not told of an activation fee for the watches. Cellular with the watches works but not very good. I called the att customer service line and was advised that the activation fees are fees they charge and the store had the power to waive the fees and call the store. My husband spoke to Karina again and was told they can't waive the fees. Karina advised that she said the fees may be waived....not true. Karina said the activation fee should be removed. My husband asked Karina, how can you see what the discount for being a federal employee is but can't see if the activation fee can be waived. Karina had no response and advised us that we were past the 2 week mark and no longer could return the phones and pay the restocking fee. Basically, Karina works on commission and was not clear on much to get the sale. I would advise all not to go to this store in specific. The store in specific is the ATT Batavia, IL store, Karina was our sales rep. My husband and I are now stuck with ATT or we can pay the full amount on an I phone X and...

My husband and I went into the Batavia AT&T Store to check out their phone plans. Tyler and Travis informed us of this "great" new business plan. It was for $10.00 per line per month. So we decided to take them up on the offer and signed up for two lines at $10.00 a month, each. The actual bills we received were for over $100.00 a month. They couldn't fix this problem. Neither could the AT&T business account executive, Makayla. After numerous hours on the phone and in store visits, Travis told my husband that we were better off going somewhere else. We went to T-Mobile and have been very pleased with the service and the plans. No hidden fees! We even switched our internet and got rid of the land line phone with AT&T. This is not the company that they used to be. Lesson learned, "if it sounds to good to be true", most likely it is. This building was much more pleasant when it was a Caribou...