Panda Express — Restaurant in Georgetown

Title: 🌟 Exceptional Service & Genuine Care by Shanta @ Panda Express 🐼

Review:

🌙 Tonight, April 11th, at 8:30 PM, my experience at Panda Express 🐼 was elevated to an ✨outstanding level✨, thanks to the exceptional service provided by Shanta, the fast-food restaurant manager on duty. Despite it being a busy rush hour, Shanta took our order with such professionalism and grace that it left a lasting impression.

From the moment we stepped up to the counter, Shanta greeted us with a warm and welcoming smile 😊 that made us feel like valued customers. She was incredibly knowledgeable about the menu 📜, patiently walking us through our options and answering our questions with insightful recommendations that showed her expertise and passion for the food they serve.

What truly set Shanta apart was her authenticity and the genuine kindness she exuded ❤️. It's rare to see someone manage the pressures of a fast-paced environment with such composure and genuine care for each customer's experience. She ensured that every detail of our order was perfect 🌟 and went above and beyond to accommodate our dietary preferences 🍃, which was greatly appreciated.

Shanta's leadership shone through as she seamlessly coordinated with her team 👥 to keep the line moving efficiently while ensuring no compromise on the quality of service. It was evident that she has not only mastered the art of management but also the art of human connection 🤝.

As we enjoyed our meal 🍛, it became clear that Shanta's influence had a ripple effect on the entire staff, creating a friendly and positive atmosphere in the restaurant 😁. It's not every day you come across someone who can manage a team, serve up delicious food, and make customers feel truly cared for, all with a genuine smile.

Thank you, Shanta, for making our visit to Panda Express a memorable one 🌈. Your dedication to your work and the people you serve is commendable 👏. We left the restaurant not only satisfied with our meal but uplifted by the encounter with such a good-hearted individual 💖. Keep up the excellent work – you're a true asset to the Panda...

Me and my partner are huge fans of Panda Express. We gone to this particular Panda Express many many times. And have never had issues with the staff. They e always been super lovely and nice. The food is hit or miss as the rice is normal cold or tastes old. But today was different. There was two people working the front counter. One was already helping an customer. When We walked in we were immediately greeted by a sweet lovely worker named autumn. She came over to us asked what we wanted and almost immediately in a very rude and snarky manner the manager Lupe, who was helping the other customer told autumn to go back to the register and check out the costumer who wasn’t even done ordering with Lupe when Lupe was more than capable of checking this customer out herself. From the dirty looks to the way she talked to autumn just made us uncomfortable and it was just disgusting to watch. Once autumn checked us out she was wonderful. We always see a new staff when we go in. Maybe instead of having to always hire new people maybe hire new managers. Coming from someone who has been a manager in the service industry. Talking to your employees like that in front of customers is just not good...

I want to give a huge shout out this location. I stupidly ordered from the wrong location tonight. I ordered on the app and was not paying any attention to the location. I assumed it would find the closet location to me to order. It did not. It picked the last location I ordered from which was a good 45 miles from me tonight. I received a text that my order was ready for pick up. That's when I noticed MY mistake. Feeling like an idiot, I called the store in Georgetown Texas to beg for forgiveness of my ignorance. The lady I spoke with as I apologized, stated she would cancel my order, even though it was already made. I honestly was not expecting a refund. Only hoping. I absolutely was not expecting to see a refund in my account the same day let alone 3 hours after ordering. But here I am, 3 hours later with my entire purchase refunded, writing a review to let you know, that is exactly what happened! This store needs to be recognized. Thank you for your amazing customer service even though I made the mistake! My son and I are regular customers ordering at least 2 times a month and we will continue to enjoy Panda because of this. You went above and beyond, in my...