Dunkin' — Restaurant in Georgia

Date of Visit: July 14, 2024, at 11:07 AM

I have been a loyal customer of Dunkin’ Donuts in McDonald, Georgia, almost every day of the week, spending a minimum of $10 each visit, which amounts to nearly $2,000 annually. However, after today’s experience, I am completely over it and will not be returning.

The staff at this location are clearly young, immature, and exhibit a rude and nasty disposition. They make basic mistakes with orders that should be straightforward. These baristas are evidently untrained and unseasoned, which is unacceptable for a store as busy as this one. If you try to correct them or ask for clarification, they immediately become irritable.

Today, I visited at 11:07 AM with a very basic order. Excited to start my day with Dunkin’, I provided specific instructions for my coffee and ordered a toasted bagel with cream cheese. The lady who took my order was pleasant and seemed new, as she mentioned that they usually put cream cheese on the bagel. I informed her that I didn’t want the cream cheese on the bagel.

However, the manager and other employees became disgruntled and upset. I specifically requested a toasted bagel, but the bagel was handed to me in under three seconds, clearly not toasted. Their malicious behavior was evident, and they were very nasty. The manager even condescendingly told me to have a nice day and mentioned that Starbucks had opened down the street, where I know I will receive better customer service.

Due to the nasty energy I felt, I did not eat the bagel, and my coffee tasted foul because they did not add the correct ingredients I requested. This experience has been extremely disappointing, and I will not return until there is new leadership and structure in place. While I know these reviews don’t always go far, I will be reporting this to the Better Business Bureau to hold you...

I went to this Dunkin Donuts today and ran into a manager by the name of Mira. I have been going to this Dunkin location for years with no problem. Today I ordered a bacon, egg and cheese bagel (which I have been ordering for years also). When I received the bagel, the cheese was cold and unmelted. I go back thru the drive thru and POLITELY say I came back because my cheese was not melted. MIRA “the manager”unprofessionally goes well did you specify you wanted the cheese melted? I said I have never had to specify that I wanted hot, melted cheese on a hot sandwich. She proceeded to be unprofessional and nasty, and went back and forth with me, which resulted in me just asking for my money back. I don’t think anyone could or would eat a warm bagel with hot eggs, hot bacon and a cold slab of unmelted cheese. She was unprofessional, lacked empathy and was very disrespectful. At this point, the horrible customer service outshined the cold, unmelted cheese. For this person to be a so-called manager and act this way to a customer, in front of her high school employees is disgusting. As a paying customer, delivery and how you say things can make the world of difference. I am a supervisor as well and I don’t necessarily think the customer is always right, but I do think you can professionally get your point across in an attempt to resolve any issue. MIRA definitely needs more training on how to be professional and how to de-escalate situations, instead of becoming defensive and nasty. Since she is so quick to claim she’s a manager, she should act more like one, by starting off with an apology. An apology goes a long way to a...

So basically I used to work there . And LAMKIA FIRED ME CS I left a 1 star review on the store after she took me off the schedule for a whole week ( as she said she “ forgot “ to put me on the schedule) I had to go up there and get my check that I had been asking for , for weeks . and she was rude about it . She’s very unprofessional, I had been texting her back-and-forth about me not being on the schedule. She did not respond. Which is why I had to go up there To See if I was still working or not. Not only that she accuse me of leaving bad reviews on the store. When she CLEARLY told every employer working to keep the customers receipts To leave good reviews on the store so that she could win first place. Oh and not to for get Charnell Told me ( don’t take the receipts on the camera. They’re watching do it in the back) like be fr . My thing is as a manager why are you speaking on me to other employees . So now I’m making it known that I’m leaving a ONE STAR Since I already got accused. Then she wants to say I was an hour late to work one time which I apologize for, When she has people working that come in an hour late multiple times and yet they’re not fired . Not only that one of the employee smokes blacks in the bathroom and she yet has not fired them, but only gave them a warning . So my thing is if you’re gonna talk about me At work, let them know the truth and what really happened. And as far as Ben in the District manager, they are no help either. I reached out to them about the situation. Neither one of them responded to . I said what...