Dunkin' — Restaurant in Georgia

Hello everyone, This is gonna be long. TL; DR is don't work here, don't come here, stay away from this Dunkin' location. You're better off going to a starbucks.

I am a sophomore at Denmark High School, and I live in the apartments adjacent to this Dunkin' location. I originally applied and got hired for this job late April of this year. This place has SEVERAL faults, and I'd go as far as to say a good 90% of them stem from management. The manager, Gopi Patel, is completely unprofessional both to customers and to staff. I will begin by talking about my working experience here, and will follow up by exposing a few of the shady practices here.

At first when I got hired for this job I noticed the high rate of staff rotation: people would get hired, work for 2 mo. max on average, then quit. I found this to be peculiar, but since it was my first job I thought that maybe this was the nature of this sort of work (this is foreshadowing). I was working here to cover costs of a car I've bought, and to try to finally get some stable income. The first red flag was Gopi's inability to work with anyone's schedule ESPECIALLY high schoolers. But at that time I wasn't too bothered by it. Over the summer my parents scheduled a 6 week trip overseas to my home country to visit my family, so I told Gopi ahead of time, and let her know when I would be back, and that I'd still like to work by then, and she assured me this was fine. When I came back in August, I discovered I had been unknowingly fired! Gopi proceeded to hand me all the paperwork I had done in order to be hired all over again, and this already got on my nerves. I also let her know that this year I am taking 3 AP college level classes, and so I have a heavy workload from school, and I'd like to work preferably on weekends, twice a week. But yet again she revealed her inability to work with anyone's schedules. A lot of the staff are overworked and underpaid, and this leads to some big problems as you will see below.

Additionally, one of my co-workers recently had some serious stuff going on in her life, and Gopi refuses to cooperate with that. For the past few weeks Gopi has had one person close the store down by themselves, which should never occur, and these people are being completely overworked. But, for instance today (09-08-2019), that co-worker couldn't come in so Gopi is having to fill in for her, and oh would you be so surprised if I told you that when GOPI has to close by herself, she doesn't want to. Gopi called me today asking me to stay until 10 (closing time) so that she didn't close by herself. I told her I can't, and that she had already sent me my schedule for today, and she yelled at me for "never cooperating with her schedule." I am not her slave! I have stuff to do, even as a teenager, and ESPECIALLY as a teenager! The world fortunately doesn't revolve around people going to work at Dunkin'.

And finally, first of all, just never get anything with skim milk from here. It barely gets changed out. Second, just don't get whole milk either, because people just barely clean the milk containers. If you eat here regularly, I'm surprised you've never had food poisoning from this place, with how some of the things are stored at times. At this point I don't even know if I'm coherent anymore, but just know that going anywhere else for coffee would be a better shot. And as for the donuts, I don't really have anything to say about them, there's not much...

Stopped in to get a latte, but wasn't sure what flavors there were. The regular flavors are not displayed on the menu. The menu had the three signature lattes displayed: Blueberry Crisp, Caramel Craze and the Cocoa Mocha lattes. I've never had a latte from Dunkin' before, so I wanted to try one of the regular lattes to get an idea of the flavor of their lattes. The lady who took my order was very friendly and helpful. She explained all of the different flavors and even recommended trying the mocha or the caramel which were her two favorites.

I ended up going with the mocha latte! I didn't get any added sugar, so that I could taste how sweet the latte was by itself with just the mocha syrup added in. Overall, I enjoyed the flavor! The mocha was not too overpowering, but still added a very nice chocolaty taste to the espresso's strong and bitter flavor.

The reason I gave this location a four out of five star rating is simply because they need better labeling of all the flavors they have to offer for their different drinks. I felt a little lost when looking at the drink menu. The list was very simple which made it easy to read and understand what drinks they had, but there were no "flavors you can choose from" list which made me have to ask the employee what flavors they were able to make with the latte. Besides that minor con, my overall experience was very good! The employees were friendly and quick and my mocha latte was hot and delicious! Keep up the excellent...

I have never had such a consistently negative experience at any Dunkin’ until visiting this location. My concern isn’t about wanting exceptional customer service, I literally don’t care as long as I get my order how I like it. My issue here is about the refusal to accommodate basic customer requests to enjoy their food or drinks. The manager, in particular, makes visiting this store unpleasant. Each time I’ve asked for a simple modification to my drink, any sense of hospitality disappears. His behavior feels judgmental and unwelcoming when he refuses to change an ingredient in their drinks, this completely discourages me from wanting to return and I am sure many more people.

This is not just my experience, at least three people I know have dealt with the same hostility from this manager. At most other Dunkin’ locations, small requests are handled with no issue. If there’s an extra charge, it’s applied, and the customer gets what they asked for. At this location, however, the manager insists on serving drinks strictly “by the book,” and even a minor adjustment turns into an unnecessary argument.

When the manager is not present, the team is polite and provides much better service, which makes it clear where the problem lies. Unfortunately, this attitude is driving customers away,...