The sales team has been outstanding. Unfortunately after BBQ Guys had my money and shipped my Blaze order that’s when everything went down hill. Because it took more than 30 days to complete my outdoor kitchen they wouldn’t help me resolve a burner issue. I had to call Blaze who were fantastic. BBQ Guys customer support is worthless. When I expand my outdoor kitchen area with more Blaze products I certainly won’t be ordering...
   Read moreInteresting experience. We live here in Milton and are building a home in Sarasota and are in the market for an outdoor kitchen. Went in on a Saturday with my wife looking for information. No other customers around and we were never even greeted or acknowledged. Two people whom I assume were employees never bothered to look up from their phones as we were browsing. Wouldn’t buy so much as a grill brush from...
   Read moreI had an older Primo Kamado which there no longer was any documentation on, and the fire box cracked. Alex went to great lengths to get a warranty replacement for me anyway. He did all this without being asked, I was just looking for advice knowing the age and assuming I would be dealing with it alone. Any future purchases...
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