Dunkin' — Restaurant in Georgia

I went to this location on yesterday morning to order my French vanilla frozen coffee and the lady at the window could not make out what I was saying after telling her 3x.....So I told her not to worry about it, just cancel the order. At that time this extremely rude individual proceeds to start yelling at me to the point she's speaking in Spanish which I had absolutely no idea what she was saying other than "BYE" I drove around to the window since I couldn't back out and once the lady whom spoke hostile to me in the blue shirt realized I stop at the window of course she wouldn't open the window for me to kindly ask her to help me understand why did she speak to me in that tone/manner....Sooo now I have to go inside but of course the cowardly little lady would not even look at me. The guy at the register spoke with me and was also very apologetic even offered me donuts but at this point I'm disgusted ONLY because I'm always kind to people and to have to experience such unprofessionalism & hostility just for changing my mind about a frozen coffee was totally disturbing & unacceptable. What a way to start your morning...

Poor customer service, not coming at this location. The lady who was on drive thru this morning needs some training. I ordered egg n cheese croissant, hash brown, americano with single expresso shot and 10ct munchkins. When I came to window she gave me some expresso with milk and sugar, egg and cheese croissant, hash browns but no munchkins. When I asked her I ordered americano and munchkins so she started arguing no you ordered expresso with cream and sugar and completely ignored munchkins. I understand that there could be a possibility that she didn’t hear me correctly when I was placing the order but arguing is something that I don’t appreciate. Also plz work on communication skills too, speak slowly too so that people can...

Before I even start with this let me say I use to work for Dunkin’ so I know how it can be in morning sometimes but the staff beyond rude in the morning, the girl at the window was trying to scan my points and I guess it wasn’t taking and instead of trying again she just put the scanner back and ask for payment. Order was completely wrong I didn’t even feel like going back in due to time. And this is the closest Dunkin’ to my job so I went back again today 1/4/22 waited at the speaker for 10 mins just to pull around and find out they are closed due to covid which is fine and understanding but why not put the sign on the speaker so people aren’t wasting their...