Izumi Asian Bistro Woodstock — Restaurant in Georgia

I am new to the Woodstock area and I wanted to try out this spot because I still haven't found a decent sushi place. I ordered takeout and when I placed my order over the phone, I ordered a sushi roll from their menu and then I had the server/host recommend something with spicy tuna because its my favorite. Their recommendation sounded really good and is something that I would actually order at sushi restaurants so I agreed to it. I picked up the order 15 minutes after I placed it and it was ready. Right when I got home I tried the sushi and to my surprise, the fish did not taste fresh at all and something was definitely wrong with the quality. Concerned about the safety of others, I called that night to inform them that the sushi did not taste right but of course no answer, so I left a message. The next day still no call back so I called again and left a message. The following day I decided to give them one more try. I called and finally someone answered the phone. I explained to them the situation and that I did not enjoy the sushi at all. They immediately got defensive and said that it is not their fault and they serve everything fresh and that I should have called them sooner. I explained that I tried calling twice and left them two voicemails. They then said that they never check their messages. Then why have that service to begin with?! She then asked what I ordered and once I told her she said well the customized roll doesn't sound like it would be very good, yet it was recommended by one of their employees! I also said the combination of ingredients wasn't the issue, it was the actual quality of the fish and I was worried of food poisoning. Sushi is nothing you want to mess around with. I was willing to accept a credit towards the restaurant because I was willing to give them another try but that wasn't good enough. She said well we never give refunds but I'll talk to my boss about a partial refund. After being frustrated with the situation, I agreed to that. They called me back with a partial refund but were still not taking any fault on their part. They lost a customer that could have been loyal to them for years to come. It's funny how they were so concerned about keeping 17 dollars over losing a customer. Shows how...

Worst service I have ever experienced in my nearly 40 years of working in restaurants. I have been a host, server, dishwasher, line cook, sous chef and executive chef as well as owning a catering company. I requested samba with my tom kha soup which is a very traditional chili paste for a thai restaurant. The server seemed very confused by this request. What she brought me turned out to be chili oil which is very different but in a 1oz ramekin looks very similar. It completely ruined my soup making it inedible. No big deal I requested that they simply bring some extra broth so I could mix it in. This is where the drama starts.

First I am advised that they pre-fill the soup bowls which is only done in catering not in a full restaurant. This means they fill the bowls with soup (we assume the label them with dates but who knows) then they microwave them to order. Hardly what a bistro would do. I was offered hot water instead as if I was drinking tea. When I referred to the, chef I guess, by her name on her name tag she said that's not her name. I pointed at her name tag and she said "oh yeah you're right" nice job sephina!!! Then when I said I would no longer argue over a bowl of soup she took the bowl and sent out an overflowing bowl of just broth basically a sarcastic "go to hell" from the kitchen.

When the server presented the check she scanned my card table side then she checked the 20% tip box and simply asked me to sign. I always tip 20%; but not today she got less than 8% for her not taking accountability and then trying to force her tip on me table side.

HORRIBLE SERVICE HORRIBLE ATTITUDES AND NO ACCOUNTABILITY.

The best food with the worst service will go out of business. Restaurants have forgotten they are in the hospitality industry and Azumi lost a customer for life over a $1 bowl of soup. Nicely done hope...

My wife and I went here a few days ago and the service was atrocious. This is a reoccurring problem here although I wont be back so it is a problem for everyone else. First when we got to the restaurant there were open tables but couldn't be sat because they were at "full capacity". Really what they ment to say is we didnt staff the restaurant correctly and cant sit you right now. This happens to be a pet peeve of mine but moving on to the next issue. When we were finally sat. It took out waitress about five minutes to get to our table. So when she got there we put in our order of a seaweed salad and four sushi rolls. At this point ten minutes after getting our seat a gentleman was sat next to us. He ordered an appetizer and a hot entree. His app came out before our seaweed salad. 15 minutes into waiting for it. At this point I asked the waitress if there were any issues and if our food order was alreadynput in. She said it had been and there were not any problems. (turns out it hadn't been input and she lied to me) So after waiting a while and extremely hungry the gentleman sitting next to us was served his food. I told the food runner I wanted to cancel my order because it had taken way to long to get here. As it turns out he had our order as well in his hands. We opted to take it 30 minutes after we placed the order. After a minimum of 6 people who were sat after us received their food and one received their check. I had been lied to and not one person despite clearly being frustrated by the whole experience got management involved. I can only assume it's because this is the status quo there. We paid for our food and left. Sadly the quality of the food is always great but when you have a front of house that refuses ronget you food I can't do business with them. I...