Jersey Mike's Subs — Restaurant in Georgia

Waited about 5 minutes to place the order for two sandwiches, ok no prob. Then waited about 10 minutes for the order to be prepared. There seemed to be a lot of confusion between the restaurant staff and the guests with the staff asking repeatedly what you ordered and if you paid????? Perhaps they were short staffed on the day we went there. What I did notice is, the condiments that they place on your sandwich varied in what was available, for example the mayonnaise was nearly gone and had a yellow tinge to it (not desirable) And there was a lot of discarded food bits ( lettuce, crumbs from bread, and cut off meat products on the floor) Not very appetizing at all. The cleanliness of the restaurant seemed a bit, shall we say dirty? I understand that they make everything to your order, there are other sub shops that appear cleaner and better run for those of us on a lunch hour who need to eat and maybe run an errand or two... The food was "lackluster" we ordered a chicken philly and a steak philly. Both were edible but you could see the cook just killing the meat, mostly over cooking it and the end result was a poor experience.

Sorry, but if you are looking for a great sandwich, and on a limited time frame, you may wish to explore...

I feel really bad for the spot that these employees are put in due to bad/non-existent management. Placed an online order, went to pick it up, waited an extra 40 minutes from the stated pick up time with the order being wrong the first time, then it was wrong again the second time (and we took it because we couldn't wait any longer). The employees were way behind and way over their heads as they were all under 2 weeks experience with no management support there. People were legitimately screaming. Orders everywhere. It was all extremely chaotic and crazy. Given the fact that this is actually the second time we've had this type of experience in the last few months at this particular Jersey Mike's location where they are extremely behind, provide an incorrect order, and give zero apologies- we will learn our lesson this time and never be back to this location. Would encourage everyone to stay away. Choose a...

Today was the worst, 2nd time in a row that I've placed an order online only to find it not done and sitting with several other tickets for online orders & people waiting for them. You get to sit and watch as person after person who walk in are served immediately. Online orders don't seem to be touched until you walk in and ask for it. I have been to many of these shops and have never been put through this. Online orders are usually worked into the queue. If the App would provide an accurate pick up time, then I could understand this. So why order online? I was told to use the app if you want to save time but it's the exact opposite at this store. 45 minutes for one sandwich. Only 2 staff as well and the lady there is just horrible. Poor...