Krystal — Restaurant in Georgia

If experiencing the slowest drive thru service imaginable is on your bucket list, go to this Krystal at 8 PM. That one star should actually be a negative one. The employees here must be intentionally messing with the customers. No two people can legitimately move this slowly while conscious, breathing, and not fully immersed in concrete or a thick gelatinous substance. It's like the employees are trying to get the customers to drive away before getting to the pick-up window and never come back. When we pulled up we were right behind the car at the menu board / microphone where you place orders. There were only two cars in front of the car at the ordering microphone. We waited 70 minutes, and watched several vehicles bail out from behind us, before we made it to the pick-up window. The cashier confirmed our order at the window to make sure we weren't one of the several customers who had bailed out after placing their orders. The cook didn't START making our food until AFTER we arrived at the pick-up window. So we waited another 10 minutes. That added up to a total of an hour and 20 minutes wait on a line of only 4 cars. I am not kidding. I wouldn't believe it myself if I hadn't just experienced it. But.....they did get the order completely correct, other than putting the special Krystals in the regular boxes and the regular Krystals in the special boxes. And the food was hot, fresh, and delicious. So I'll probably go back again. Next time I'll arrive prepared to watch a full-length feature film on my i-phone while I wait. Maybe "Harold and Kumar go to White Castle" or...

Pull up to menu board to order some food now I have my on restaurant that I own manage and do operation. If you’re open from 11am-12am that’s exactly what it is if someone is in line unfortunately before midnight you have to serve them I even called no one answer the phone at Krystal at 11:55pm nor did anyone answer at 11:57pm. Well the cashier or employee takes the car ahead of me order but there’s a car I front of that pulls out of line I guess tired of waiting I pull up to order the guys say ma’am we’re closed I said oh no I’ve been here since 11:50pm I decided to call to make sure I’m not wasting my time As I’m here passing through coming from Covington Ga I said I was in line before 12am as matter fact 11:50pm he said well we closed so I asked you close before closing time he says yes I said I’m calling corporate in the morning his reply my name Andre Smith as if he don’t give a you know what. At my restaurant we take care of the very last customer while getting prepared to close people are traveling and looking for fast food to eat and go to their hotel. I’m very disappointed in lack of your employee not going above and beyond to provide excellent customer service instead he serve me some disrespect and no consideration of me sitting in. Customer service has did an dramatic change for the worst. More training is needed I definitely will be getting in touch with corporate office. Thank you Krystal and I’m being...

This was the most disgusting Krystal's I've ever seen. Bathroom was so filthy The employees told me to use the gas station bathroom, dining room was dark and dingy and the employees uniforms looked as though they were gardening prior to opening. SUPER DIRTY. As a veteran I'd rather eat a cold MRE than anything from Krystal's, ever again.

They had no change, till was empty. Whomever owns this place should visit it sometime to see the why it has such low ratings. Sir, I was the Chief Chef and a Johnson and Wales graduate. Are your employees properly trained in food borne illnesses. Are the handwashing stations water at least 125 degrees?

I grew up eating the Krystal's burgers however, the restaurants seem to have stayed in the 80's and look like they never wanted to change. I was looking for a garbage truck since Krystal's looked like trash.

The health department should shut this place down. Maybe I should eat at the gas station since the bathroom is cleaner.

Additionally, I am going to alert the health department since bathroom wasn't operational; are the employees washing their hands definitely can't tell from the grease stained uniforms. Additionally, I believe Corporate would be ashamed that your restaurant represents their brand. I will return in the future with my thermometer. Hopefully this restaurant will be restored to...