LongHorn Steakhouse — Restaurant in Georgia

I guess we should have waited to eat here. We came on 11/26/2023, a Sunday, their first Sunday. We had done the waitlist through the app. We arrived and the hostess was wonderful and explained that even though tables were open, they had just sat several parties and didn't want to overwhelm the staff and asked if I could give them a few minutes. I have worked in hotels and restaurants for 20+ years in management for most so I appreciated that. We were seated and we had a large table of maybe 15 next to us that was being handled by what appeared to be one server, who ended up being our server. She was very nice. We waited for a little while and a "trainer" came and asked if we had been helped. He said he would take our drink order and apologized. I did not see him actually training anyone. He seemed like someone just walking around checking on tables. I saw several other trainers looking like they were just waiting tables. Our server was doing the best she could with the amount of customers she had. Saw several staff members standing around not sure what to do. They need more training and they need a few bussers to handle cleaning the tables. The manager was bussing tables. The hostess was bussing tables, breaking tables apart. A possible server with long false eyelashes, tattoos and incredibly long black fingernails wiped crumbs off a table with her bare hands. Clearly not trained in sanitation at all. The bathroom SMELLED like something had been backed up for days. I brought it to the attention of the manager and he said a plumber had been out the day before and they had a possible sewage backup. The food was good and cooked properly. This place needs bussers and maybe a front waiter back waiter set up. East Cobb restaurants don't stick around typically and it would be great to go...

Update to Longhorn East Cobb after COVID they really stepped up their take out or call in orders. I can park outside and someone will run out with my order and we no longer have to walk in all the way to the back of the restaurant in pj’s. Also the food temps and bread are perfect and the staff is much more friendly caring and kind. Thank you for your 500% improvement in the take out experience!!

Previous review in 2018:

Ordered at 730pm and the app told me to pick up the food at 9 pm. I called the restaurant to verify it takes one hour and a half to get food there, and the hosteas girl said yes the time is accurate. At 830 someone calls to say my food is ready. But I wasn't prepared because of the app time of nine and the phone confirmation.

I get the food home, and the ribs are burned, and my 8oz sirloin steak is a piece of RUBBER. Potatoes are dry and gross and cold.

Also, To pick up the food inside the restaurant I have to walk to the the bar in the back of the building to get my food... in my pajamas. Why can't they walk it up to the front for me? You see me and my kid in pijamas... Yes the bar all the way through the whole restaurant is the perfect place to make people pick up online orders. Every other restaurant and grocery store brings it out to the car for you.

Why aren't the online orders served to customers up front? The whole reason I ordered online is to avoid entering the restaurant. Why do they make me walk all the way to the back bar area?

It's closing time and the hostes are cleaning up and won't allow me to walk by because they are busy gossiping. Also, the floor in the reception area is greasy and very slippery. First and last time I ever visit this place. Gross food, rude hostesses inconsiderate service to...

My husband and I decided to go out last night. First night out in a very long time, and decided on LongHorns. I love how they had us wait in our car until our table was ready, and everyone dining in was spaced out nicely. Once we got our table, we waited for our server longer than I thought we should have, being there was only a handful of tables occupied, minus a star. The food came out quick and it was absolutely delicious. My husband and I shared the spicy chicken bites appetizer. drool. We each had steak and shrimp. Zero complaints on the food. We were in and out in about 45 minutes. Now, the reason I took another star away is because they are doing the most despicable thing I think I've heard. As we were walking out of the restaurant to go wait in our car for our table, a lady was walking in. She had parked, legally, in a handicap parking spot in the front of the restaurant. A gentleman (or lack there of), walked out with a curbside order and told this lady she had to move her car to the back of the restaurant because all the spots in the front of the restaurant were designated for curbside pick up only. She said "even the handicap spots?", and he replied "yes ma'am, there are more parking spots in the rear of the restaurant.". What?! That was absolutely ridiculous. They should absolutely leave the handicap spots available for handicap customers and utilize the parking in front and on the side (next to to-go parking) of the restaurant for curbside pickup....