McDonald's — Restaurant in Georgia

I am a delivery person and I picked up an order from there. Well, never again. I came to pick up the order, but they told me that the order had already been picked up, I said, let me contact support, I contacted support, and they told me to ask them to pass on the order, they asked for my phone, took it inside and wrote down the names of the food that needed to be prepared, and asked me to go a little ahead. The time by which I had to pick up the order was 1:19 am. I waited 10 minutes, 20 minutes, and then a man came out and asked me how he could help me, I said, well, like they told me that they would now remake the order that had already been picked up, and he silently left. , another 10 minutes pass, and then the same person who approached me comes out and gave the order to other people, I asked how long I should wait, to which he very softly speaking in a raised voice told me that we cannot prepare your order because we do not know what to cook, I say so, I gave you my phone number so that you would know what to cook, why couldn’t I have come up to say this earlier, why did I have to waste my gas and time so that they would simply forget, and he yelled at me and closed the door, let me remind you that this is a McDonald’s employee, but just a person, but an EMPLOYEE. As a result, at 2 am, when I was already planning to be home, the girl who initially told me that the order had already been picked up comes out, said that the order was still being prepared. I don’t think that an order takes 30 minutes to prepare in a fast food restaurant. In general, they made my evening interesting, and I just left because the customer decided not to make me nervous, and cancelled the order. Please do something with your staff, because...

Mixed bag of service. So first I want to give a shout out to an employee I met name AnaLiese (think thats how her name is spelled) for the amazing customer service she gave me at the first window. She turned a long boring wait into a moment where my kids and I felt seen, valued and appreciated. This employee greeted us with the biggest energetic smile and went the extra mile. Such a delight. So as we pulled up to the 2nd window with that moving energy expecting to get similar energy at the 2nd widow it was the complete opposite. No smile, no hello, no thank you - not a single word was said. Even management behind this other young lady just looked like she was aggravated. It was awkward. At this window we did not feel welcomed, and it felt like our presence was annoying. Just strange. My initial thoughts leaving was wow I wonder how employees are treated here to make their customers feel like this? With the exception of the first employee who by the way I am guessing she is in high school, if she was older, I would definitely hire her for my retail store. So my feedback to management is you need to take accountability and do mini check ins with your team and perhaps training on customer service all the way around. To not even say a word to the customers? Not even a thank you or have a good day/night?? Very strange. Im not sure if I would go back to this location because I felt like I was an inconvenience. Yeah that's the best way to put it. Just odd. But kudos to the other employee because otherwise I would have given 1 star for service. It was very...

I used to work as a manager at a McDonald's in Marietta and I have almost always had a dissatisfying experience at this location. I ordered their new quarter pounder with cheese the smoky BLT one today and I didn't even get any bacon on it. It wasn't until my friend pointed out that there was actually supposed to be bacon on it that I realized I didn't have any. I had to wait almost 10 minutes for my food and she had to wait nearly 20 for her food and they brought her order out 3 times trying to give it to other vehicles before they gave it to her. If I could give this location no stars I would seeing the abundance of one star reviews they already have.

If you're going to charge between ten and twenty dollars per person for meals you need to provide the same level of service that a dine in restaurant provides when they charge the same amount that you do. Unacceptable.

Also really grinds my gears that when I went to call the store to complain the number provided here on google said the number you have reached is no longer in service or has been disconnected. Excellent customer service. I guess with how much their business is dwindling they can't afford to pay the phone...