Riverside Pizza — Restaurant in Georgia

The food is good but the service is trash and they will straight up lie. They staff kids, who are rude if there is a problem and lack basic problem solving skills. 1st incident, I ordered cheese bread with mushrooms and sausage and they forgot the sausage. No problem, accidents happen. 2nd time, I called to order 2 cheese breads and they said they could only fill one and they ran out for the second. Like you use the same dough for pizza to make cheese sticks so how are y'all out but okay. I took their word for it. When I pulled up to get my food the person we decided to just try to order another cheese bread at the counter. Weird, they miraculously had it. No big deal, didn’t say anything to them. This time, I ordered 2 cheese breads and 2 pizzas and a pizza sauce, they give me 1 pizza and cheese breads and said I only paid for 1 pizza. I didn’t get a receipt so I could not prove to them I ordered 2 pizzas but showed them my bank statement showing the total matches what I ordered and they caught an attitude and put their fingers in my face and still tried to say I only ordered one. I was like how, the total matches 2 pizzas, 2cheese breads and pizza sauce. The cashier and cook were arguing and snatching a receipt or something from each other. They said they could NOT give a refund for the order bc a manager was not there so they offered to cook the missing pizza all of a sudden. Then when all the food was ready I asked for the pizza sauce, that I paid for, they said I need to pay for it I so I told them I already did. Your staff lacks respect and basic comprehension skills. This franchise location sucks, just get Marcos pizza if you are...

Occasionally stopped by this location to get a cheap pizza through the drive-through window. Pizza is okay for what you pay for it. Today was another experience and I will never consider Riverside again. Wife (elementary school teacher) made an online order for her classroom and another for field day. I arrived early and they confirmed they had my order but I was too early. I waited until it was time for pickup and they confirmed they were almost finished with my order. I waited longer and they told me they had given my order away accidently. Due to the length of time it would take to redo the order and coordination with the school's lunch period, I told them it was too late. Store manager Paul was a douche and would not give any information on how I could get a refund. Finally was able to get owner information (what store he was at) from the other worker. Contacted owner and was told that their online ordering system was inadequate and was the fault that my order was not received. Very poor store management and customer service at the Dacula store. Very poor planning - If you know you are going to be busy with all the schools ordering pizza, open earlier (you stated it would be a busy week). Online ordering system is inadequate when ordering outside of the working hours - major issue the owner doesn't seem to care to fix. I had to explain to two classrooms why they did not get pizza. This is a Title 1 elementary school - students were really looking forward to pizza and some skipped their lunch because they knew they were getting pizza. Pull it...

I recently had an experience at your establishment that I feel compelled to share with you. While I understand that things can sometimes go wrong, I believe it is important to provide feedback in order to improve the overall customer experience.

During my recent visit, I encountered several issues that left me feeling dissatisfied. Firstly, I tried to contact your restaurant multiple times before closing hours, but each time the phone was answered and immediately hung up. This lack of communication was frustrating and left me unable to address my inquiries or place an order.

Furthermore, I decided to visit your restaurant in person before closing time, only to be informed that you had run out of pizza. As a customer, it was disappointing to have this experience, especially considering that pizza is the main offering of your establishment.

I understand that running a business can be challenging, and it is important to have a reliable and competent staff. While I don't want to generalize, I believe it would be beneficial for the management to ensure that the team members working at your establishment are adequately trained and equipped to handle customer inquiries and fulfill orders, even during...