Chick-fil-A — Restaurant in Georgia

Unfortunately I haven’t had the best luck with the Dacula location recently. In fact my last two consecutive visits have been terrible experiences. You see, what every other CFA does, this one chooses not to. The first bad visit was management telling me that they were out of lettuce so they could not make me a cool wrap at all. I wasn’t in the mood for just meat/buns/fries I wanted something fresh and went there with the intention on ordering a cool wrap. I was denied my simple solution for the easily overcomable problem. I suggested to take lettuce from a salad & put it in a wrap. That’s right, they had lettuce. Just not “cool wrap lettuce.” Management refused to accommodate the not-so-ridiculous request. I lugubriously payed for the 8 dollar salad. I thought that would be the only time I would ever leave a CFA with a terrible customer service experience. I was wrong. Valentine’s Day we decided to bring the family up there. The Wife & I both thought about the last visit & the lack of lettuce incident, contemplated going to a different location, but acknowledged there was no way that could happen again. Since the last visit, we had gone to another CFA and I had tried something new. A spicy fried chicken cool wrap. They are fantastic. I’ve always like the regular fried chicken cool wrap & while delicious, this new taste was fried, juicy, warm, & SPICY chicken paired with the cool crisp lettuce & wrap; the perfect combination. Like positive & negative, like sun & moon, like yin & yang, like husband & wife. Boom, the new “treat myself” favorite. Anyway there I am placing my order, but I’m told “no they can’t do it.” I’m thinking “oh no.” welp. Here I am again, normally happy to get just meat and buns or just meat. Not today, I already had that. I was looking forward to another great taste experience. After seeing the same manager behind the counter as before, I felt I would be roadblocked again & didn’t want to hold my family up from eating. So I ordered their food. I was very hungry at this point, as I had a very physically demanding day at work today and wasn’t able to make a decision that satisfied my craving. (I wanted fresh again) But since I had already confirmed my dread last time, I couldn’t pay up for the disappointing salad. I decided I would inquire what was different at this CFA & why it wasn’t about the customer. I asked for a manager, expecting the same less than friendly one from before. (Was it “your pleasure” to help me, or “your pleasure” to tell me “no”?) But Thankfully I was greeted by another manager. “Hooray!” I thought. Until this time it was “HER pleasure” to tell me no based on this particular store owners’ policy of not changing the recipe... oh no. I asked if I said no carrots would they accommodate. She said yes. But that she could not change the meat due to cost variance. Interesting, as across the board, fried chicken is cheaper than grilled. So I’m not sure where the logic is in that. Maybe portion size vs cost & I get that there is potentially something. But here I am, the 2nd time at this CFA, being told there is nothing they can do about it. Not even this one time. So I had to go to the back of the line to wait to order something that I not only didn’t want, but also didn’t satisfy my hunger. While I wasn’t asking for anything I thought to be extra special, any other CFA would have made SOMETHING happen. Whether it be a free dessert, sandwich, or just actually MEANING “my pleasure” by putting some fried chicken in a wrap for me. This CFA for the 2nd time, failed terribly at what they are typically known for; being the status-quo of customer service. In fact, I felt defeated & even embarrassed. Sometimes, common sense should override some bureaucratic policy of counting chicken fillets. It seemed again, “it was my pleasure, to tell you no. And to smile that I got to tell you no based on “policy” so hah, that’s a little win for me, at a place I typically never get to tell the customer no.” I left my information in the comment box and hope to receive a call from someone to...

Just wanted to share so the same mistake doesn't happen to others. I placed an order via the app for a catering platter, I used paypal as the payment option because I had funds sitting in my paypal account that I wanted to use rather than the funds in my banks checking. After processing the order my paypal account reflected a $1 debit (i figured okay the rest of the funds will process tomorrow). In the morning i woke up to look at it again and the debit was showing as canceled- I worried there was a system issue and the order wasn't going to be made so i called the store. I explained to the guy that picked up that i processed a catering order on the app and paid via paypal but the payment was registering as canceled on my end and I wanted to confirm if my order was canceled. He said the order was still open on their system and scheduled to be made on time. I said okay great so what do I do about the payment- it reads canceled on my end, do I pay in store? He responded yes you can. So i went ahead and just did a transfer of the funds from my paypal to my chikfil a app and told my husband to have them scan the QR code in store for payment. However my husband was handed the order without request for payment so he went back in store to let them know no one took his payment. They said the payment was processed. Apparently they cancel the hold on the initial debit and then process the full payment at pick up through the initial form of payment. The employee did not explain that to me (I'm not even sure he knew himself that this is how their system works) so now I have my money held up on the chick fil a app and also had funds which i needed debited from my checking account because there was no balance left on my paypal after I moved them to my chikfil a app to cover the transaction. It's unfortunate that the employee wasn't able to say "hey yes the hold on the initial debit gets canceled and once you pick up we go ahead and debit the full amount so you don't have to do anything...

I visited the Chick Fil A on 545 Dacula Rd in Dacula, GA on 10/5/2024. The experience itself was routine or so I thought but what was alarming is when I got home and saw this sticker on my food - it left a lot room for concern. As a long standing patron of CFA, has the system changed in the drive through that many people are unaware of?? I have always been under the impression that each customer would be described by their car and its color but this is different. I dont want to assume anything but being as though I am a black man, seeing AA next to my name definitely caused me to question this. I had on a black shirt and red hat along with being in a blue car so it made me curious as to why were none of those identifiers used. I am super aware of the color of my skin and happy to be in it so I dont need a reminder from Chick Fil A regarding this. It brings many other things into question such as the safety of the food for people of color as this could potentially be used as some sort of marker for our experience to differ from what is expected. I waited a long while to post this review because I was under the impression that CFA corporate would reach out to me with a solution but the last response I received was that the case would be escalated and someone would reach out shortly. I was contacted by the manager at this location and was told that “they use this to identify who takes the order on drive through” I thought that the tablets they used could do this but I digress. I’m not looking sympathy but I want to make...