Starbucks — Restaurant in Georgia

The baristas that originally served me were very kind and welcoming, even when I needed my latte remade because I needed decaf. I was exhausted and wasn't sure if I said decaf and offered to pay for a new latte. There was no issue. They remade it.

I liked the cool chalkboard highlighting their barista, Eli. Super cool!

Unfortunately, I was approached by a manager because I accidentally fell asleep reading my e-book in the lobby. She coldly woke me up and said, "I'm sorry. We can't have you sleeping in here." I responded, "Okay. No worries." However, having worked in customer service and being a waitress and a bartender, there is a way to approach your customers. I did some research and found that Starbucks has a no-sleeping policy. That's great. No issue there. Store policies must be followed. However, it's the way you approach and speak to customers. My goal was not to buy a drink and fall asleep. I am a teacher and a graduate student who had driven an hour and from the southside of Atlanta to Dacula, an hour drive, to watch my partner umpire. I was taking a break from the field to read a novel (e-book on my phone) for an assignment I have due. My intentions were not to fall asleep. It would have been nice to have been approached in a nice, respectful, and professional manner -- "Excuse me, ma'am. I'm sorry. Starbucks has a no-sleeping policy. I'm afraid I'll need you to stay awake." The cold look as if I was a bum looking for a place to crash was unprofessional, insulting, and a tad bit embarrassed. Lastly, I took a picture of Starbucks policies that were posted on the door. It doesn't mention sleeping. If accidentally falling asleep while reading warrants being spoken to as such, then I'll stick to the drive-thru if I ever find myself at the Dacula...

I have NEVER left a bad review anywhere but this was the last straw with them. Everyone there is super nice don’t get me wrong, but none of them know how to make a simple order. I order the same thing at every Starbucks. Vinti cold brew, 7 pumps liquid cane syrup, small amount of half and half and sweet cold foam. This morning I was handed a black coffee, i asked very politely if I could get a small amount of half and half in it, they took it back, basically poured out half of it and filled it with milk. It has no liquid cane sugar in it, it’s basically bitter milk with cold foam (not the sweet cold foam) on top. My cup was dripping and covered in foam, the put it in a second cup and it was still dripping and sticky. I feel like they didn’t have the liquid cane sugar because when I asked for it at the window they told me to “give them a min” to check if they had it. Instead of telling me they don’t have it I think they just put a pump or 2 in it and hope I won’t notice if I’m being honest. I never have a problem getting this drink at any other Starbucks but here. Again I want to say that they have the NICEST staff ever, but they can’t make a drink worth a flip. I genuinely don’t see myself going back to this Starbucks. I’m willing to drive to the other side of winder and out of my way to...

i’ve worked at starbucks for 4 years and used to frequent here a lot when i lived in the area. I’ve noticed they have slowly gone down hill but it must have really plummeted once i moved. I visited today to order a blended strawberry lemonade and went back and forth for 5 minutes about that “being a secret menu drink” and insisting i must have wanted a strawberry açaí blended. I then had to tell the multiple employees that tried to explain i’m wrong through the POS system and told them exactly where to find the button. the drink i received was still a strawberry açaí blended, very liquidy drink, and the employee nicely informed me that they “put crème base in the drink to help it blend better.” (it’s supposed to come with crème base per the recipe card) I say all of this without blaming the employees because this obviously shows they are being failed in training and it’s not their fault, but it’s extremely disappointing to see more and more starbucks literally just not training their partners. I’m posting this in hopes that the owner will see and adjust accordingly because i feel bad having to go back and forth with the employees here every time I order...