Sonic Drive-In — Restaurant in Georgia

I don't think I have ever left a negative review of a Sonic, I love their large, fresh, homemade juicy burgers and many of their side items and the food has always been excellent. Until today with my stop in Dawsonville. My first clue should have been the general lack of upkeep to the property and building or maybe the fact that there were only three other cars and only one of the three was occupied. Of course, I also should have read some of the other reviews but alas, I just went based upon past experience at other locations. Never again!

My next sign should have been the total confusion in the ordering process. We had to start three times and I asked for a single cheeseburger with everything and if they would add jalapeno slices. Although I have ordered this numerous times before at multiple locations around the country this was an extreme challenge here. Then I asked for a side order of their Frito Chili Cheese Pie which was on the menu in front of my window advertising it for $0.99 for a small. Again lots of confusion and we had to begin all over again. At first, they did not have this item and then wanted to substitute for Tots. My drink order, a medium unsweet tea was the easy one.

It took over half an hour for me to get my order which I totally did not understand with the lack of customers and it being lunchtime but against better judgment, I did not leave and waited it out.

When my waitress arrived I told her I had swiped my card but the display never gave me a confirmation and she said, "Oh those things have never worked." I was told my order was $10.67 which seemed high for any previous visit I had made and asked if there was a receipt showing what I was paying. She said yes, but apparently, you can only view the receipt after they run your card. Once I paid I found out the medium drink was $2.19 and there was an upcharge of $0.30 for a small slice of old lemon. I also paid an upcharge of $0.60 for jalapeno slices that never made it to my burger. To add insult to injury, the Frito Cheese Pie advertised for $0.99 was charged at $2.99. Inquiries to the order taker via speaker the only response was "What's on the sign doesn't matter it goes by what's in here."

The food quality was horrible, my burger was cold, not warm but cold like it had been kept in a refrigerator. The cheese was not melted and the hamburger patty was so overcooked I could barely bite into it. I could not eat the burger and opened the expensive side of Frito Chile Cheese Pie and it also was cold, the Fritos were soggy and it tasted awful.

I hope this is an isolated really horrible Sonic location and the entire chain has not gone down the drain. I had one bite of the burger and two bites of the Chili Cheese Pie and it was all I...

This Sonic location has been going downhill for awhile now. A few months ago, I sat in the drive thru for over 20 minutes waiting to order. Only one car in front of me. I eventually left. I decided to try again a few weeks later. This time they got the order completely wrong, and forgot to include straws. Finally decided to give them ANOTHER chance a few days ago. I pulled into one of the stalls and pushed the button to order, and a girl mumbled under her breath that she would be with me in a moment. 10 minutes later, she still hadn't taken my order. I pushed the button again and she mumbled "one more moment". It had already been 10 minutes. Then another customer pulled in beside me and tells them she needs help reading the menu. They came right out and took her order, completely ignoring the fact that I was here first and had already been waiting about 15 minutes at this point. I rolled down the window and politely asked the guy who came out to help if there was something wrong with my speaker because my order still hadn't been taken. He said they were just really busy. So I waited AGAIN. 27 minutes passed, and my order still hadn't been taken, so I finally gave up and decided to leave. Other customers were also leaving because of the same issue. As I was pulling out, I see the girl taking orders bringing a meal out to someone - and she was wearing pajama pants! A t-shirt, messy hair, and pajama pants! How professional is that? Now I see why she was in no hurry to take my order. She looked like she could care less about her job and had just climbed out of bed. I'm not sure what is going on here, but I won't be coming back. I have always loved Sonic, but this location needs to get it together. Super...

This is the first restaurant review I've written, but this was just too weird to ignore. I went to this Sonic yesterday with my sister and it was, by FAR, the strangest fast food experience either of us have ever had. We went through the drive through and ordered two Diet Dr Peppers and a bacon, onion, and tomato breakfast burrito (the burrito was not a special order, it's listed on the menu). So. The girl taking my order asked me to repeat the order twice straight from the get go (no big deal by itself), then said that they were out of bacon (also no big deal by itself), I asked for sausage on the burrito instead. Then, I had to repeat the ENTIRE order TWO more times and explain what I wanted on the burrito AGAIN (remember, the burrito is a menu item and both drinks were exactly the same). There was one car ahead of us when we pulled up to pick up so, with the drive through fiasco, we ended up waiting about 25 minutes collectively. For two drinks and a burrito. THEEEEEN the burrito had ONLY sausage, tomato, and onion on it (as I said, IT'S A MENU BREAKFAST BURRITO. It was missing the egg and cheese.) One of the drinks was correct, the other was definitely not Diet Dr Pepper (I'm not even sure it was regular Dr Pepper) and came in a cup that had "Cookie Dough" written on it in sharpie. What the actual F*??

TLDR: One out of three very simple items was right, so that's one-star material for me. My expectations weren't even high, but damn, Sonic, get...