Wendy's — Restaurant in Georgia

So I am pulling around the Wendy’s drive-through to see what I would like to eat for the evening, so I decided to go to Wendy’s. As I pull up the lady at the microphone says Wendy’s, how may help you I said excuse me, Wendy how may help you? I’m looking for the big box or the big box whatever it is called. So I’m trying to figure out what I want to drink and I can’t see the drink menu. She’s what you want to drink. What do you want to drink? What is your name? She said Danielle I said OK thank you and I pull up to the window. As I’m there, I asked her was she the lady who took my order she said yes I said are you one of the managers she said yeah I’m one of the managers. I said OK thank you. I get this food. Everything is cold not to mention, I got the double cheeseburger nuggets, lemonade and fries. The burger had onions on it like residue like maybe it got mixed up, but I don’t eat onions. The nuggets were cold and some of them wasn’t even cook. No one only came through the drive-through and got this kind of attitude and cold food is at 9 o’clock at night and they’re leaning out the drive-through window while I’m pulling up this was the worst experience I have ever had at a drive-through restaurant ever. I thought other restaurants was worse but Wendy’s on Terra Boulevard do better. Also, I know this was not her name because she didn’t put my receipt in the bag and whoever brings up your order has to put your name on it, but her description was a light skinned woman with dark curly hair and a and she looked to B of a Puerto Rican or Hispanic nationality mix nevertheless if you don’t like your job, stay at home or find...

At first , I thought that I was maybe tripping and then realize that maybe the employees at this specific location is just having a bad day . My first experience there , I was on my lunch with no much time so I tried this Wendy’s in Hampton . The customer service was rude being that I’m very polite and have no reason to be ordering food with an attitude. I let it slide but was given cold food which I watched them drop my fries into the grease and all but still my order was cold . My second experience was something similar to the first but this time it was only with my order . I ordered a large Dave’s Combo. I received cold fries and a cold burger . I asked them if I could have my order fresh and literally , ALL OF THE EMPLOYEES LOOKED AS IF I was in the wrong or bothering them so y’all know that pissed me off . The hood side of me came out and it was just like f it ! I realize to just stop coming to this specific location and help others save the hassle. This location needs a makeover and better employees who doesn’t bring their personal problems to work . The food taste as if it’s been out and outdated . Funny after taste and yes , I watched them from start to finish with my order . I’ve never had a bad experience to write about until I...

To Whom It May Concern,

I am writing to express my deep concern and disappointment regarding my recent experience at your location. Unfortunately, my visit was troubling for several reasons.

First, I was served food that appeared to have been prepared by a child—no older than 10—which resulted in both my daughter and I experiencing stomach issues. This raises serious concerns about food safety and proper kitchen supervision.

On top of that, while addressing a separate issue involving a minor car accident in the parking lot, I encountered extremely unprofessional behavior from multiple staff members. I attempted to speak calmly and respectfully, simply asking questions and requesting contact information for someone who could help resolve my concerns. Instead, I was treated rudely—one employee even hung up on me, and another cursed at me. This behavior was caught on video. When I asked for the general manager's supervisor’s contact information, Miss Ashley (the GM) became hostile and refused to provide any emails or phone numbers for higher management.

This experience has left me frustrated and deeply disappointed. I would appreciate a response, and I am requesting that someone from upper management contact me directly to address...