Spinato's Pizzeria and Family Kitchen — Restaurant in Gilbert

Been here 4x due to it being closer to the house rather than the Tempe location . Will NOT be coming here again . Everytime we come we are told different things about reservations at this location (they do and don't take reservations) Came into this location tonight 2/8 there is a 5 min wait (party of 3) - turned into 20 due to other reservations that came late (bigger & smaller parties) and they still got seated first.

Not to mention server has little to NO conversation with us but does with EVERY other table. She just dropped our stuff off (drinks, pizza tray) & walks away . (POOR customer service ) . Manager comes by to talk to us about the mix up information about reservations- tell him about the experience we have tonight - nothing changed the experience we had tonight. Server comes by grabs drink to refill them, drop them off and we say "thank you ". Waitress ugh huh and walks off. Asks if we need a box . The service and management is BEYOND POOR here.

I will ABSOLUTELY give it to the manager at Tempe and their employees. 💯 I will make the drive to the Tempe location due to bigger restaurant & seating people accordingly. Servers actually having customer service skills at this location & if there is an inconvenience the manager/servers fix the issue on the spot and make it a better experience...

There is no question that the pizza and wings we ordered were tasty. Unfortunately, it was everything else that made this place a big disappointment. I ordered online for pickup- hr wait. No problem, 50 mins later I head that way to only need another 20 mins to find a parking spot. I'm stressed thinking my pizza would be cold to see at least 8 other people waiting a minimum of 40 mins past their pickup time. I was finally able to make my way through the line to hear its not ready yet. I observed one guy with two hand full of tickets, with a lady saying just refire these....I'm told we will call your name when it's ready. I had to check back again (30 mins later), I'm now am now more than hr half past my time...only to be told oh its right here. I literally was standing in eye contact site the entire time. This was the same lady who told me, I'll call your name when it's ready. The pizza was good but the service and parking were atrocious. I won't be back, it's a horrible experience, and no food tastes that good that I'd want to go through that again. To the Managers or owners of this place...I suggest you go undercover boss and see this through the eyes of the customer... Success is more...

I will say we enjoyed the food and the atmosphere of the restaurant. I called ahead to see if they took reservations to which they said they do not for dinner. Upon checking in we were told an hour wait. We stood inside the restaurant to wait. Looking around we noticed there were 4-5 open tables. After waiting about 15 min and noticing they weren’t seating anyone I asked if they were seating at all the tables. They said that those tables were reserved. Funny since they don’t take reservations. They had high tables around the bar area but when asking about those they said they were open but we’d have to wait to see if the bar tender could handle anyone else in the bar. A few min later others walked in and asked about the bar to which they were seated. We were seated about 40 mins after arriving at the restaurant. For some reason we were seated ahead of others waiting before us. They had several tables that were “reserved” that sat open for at least an hour before they utilized those tables. All I could say is the front end of the restaurant is completely mismanaged. I won’t go back and waste my time standing around when they have open tables and no clue how to...