UnderTow Gilbert at Epicenter — Restaurant in Gilbert

Things you should know ! Make reservations (fee but goes back to your total bill) No food served Drinks are pricey/strong average $15-$22 If you need back support sit at bar or if you have a few people table for 6. You don't have these options when you book so maybe you can call ahead to see what available.

The undertow was a great 1st experience ! It was cool and dark yet enough lighting to see where you are going. When we first arrived the door was closed and it just seemed very mysterious like I want to know whats behind that door because you could not see inside. We walked and came back at reservation time and it was open. A greeter was at the stand and explained we should wait until someone takes us back. On the way in she explained to be careful and pointed out in the restrooms in passing. The decore seemed like the bottom of a ship and being that I just watched the goonies it seemed plausauble lol GOONIES NEVER SAY DIE ! Okay back to undertow. Upon entrance to the bar area lightning struck witch was incredible cool ! We thought it happened when everyone walked in turns out it happens every hour ! But we still felt special!! Also the entire time you are there you hear creaking wood and some sounds in the back it is kind of loud but not to where it disturbed conversation. we sat in a 2 seater. It was okay as far as comfort/ if you need back support most of this place is not for you. Most places have bar stools. The only tables with back support are 2 that sit about 5-6 people. I do wish the table was a little bigger. A little We had 2 waters 2 drinks 2 shots and our 2 undertow menu it took the table up. So if you want to lean on something after a few drinks not possible lol on the tables on the outskirts of bar , possible the bar stools around the bar would be better option then you can lean in.. our waitress checked on us at appropriate times and was amazing at helping to decide our drinks . She knew the menu very well I wish I could remember her name. Only thing I can say is she had the far wall from when you walk in and was a bit older then the rest of crew. Our bartender delivered the drinks which I thought was super cool for some reason nice added touch and he was cheerful! The drinks were pretty strong my friend and I thought which was nice for pricey drinks. I had the exit strategy which was perfect for someone who babysitting drinks .. lol it had fresh banana in it and I could still taste the rum which was strong ! I decided to stick to that drink being that I didn't want to change my vibe. And yes I drank both !! The bathroom was...

I want to love this place. I have wanted to go here for years and when we realized we could make a reservation we did it. It seemed reasonable $30 non refundable deposit. What we didn't know was that there is a fee for a reservation. Then there is a 4% staff benefit fee. Not sure why the owner can't pay that with the $20 drink fee. 5 star establishments don't play that game. So no wonder this place has 4.2. That doesn't happen by accident.

But that is not my issue. My issue is that it's noisy. And my reservation was for a cocktail table in the back which included being interrupted every minute or two by staff trying to get by. And it's loud. Too loud to have a conversation. Too be honest I was board. MY drink sucked. MY wife had the blue Hawaiian and then went next door and barfed after drinking half of it.

I love tikibars but I was left thinking that for the money I spent on 2 drinks I could have almost bought a ticket a Disneyland.

This is a good place to go if you want to get drunk. The drinks are super strong. The atmosphere is pretty. But if you include atmosphere with ambiance. it kind of sucks. It's crowded and loud and not comfortable.

Our drinks also took 15 minutes. Which seemed like an excessive long time even for a full bar because it's so tiny. But that wouldn't be my complaint. It's just loud and packed like you would expect in Old Town Scottsdale.

Also I should add we went before 9PM on Friday. Thinking it would be early enough to not be full of drunks and late enough that the happy hour people would be gone. Big mistake.

Clearly if you want to go here to enjoy a nice drink you can't go on the weekend. Go...

This place is totally overrated. The hostess is so rude and condescending she kept starring at us up and down.

Beware that this place is tinny! Very very small. Our table was so small we could barely fit our phones and both drinks. I choose this bar for this specific reason: my friend visiting from Mexico (who happens to be an influencer) wanted to record her experience with the cool decor. We decided to take ONE selfie in one of the big tables, a girl came and asked us to get out of the table because a party of 6 was gonna arrive. We had been there for 20 min and there was no one, but as soon as we sat there for ONE pic the table police came. She was so rude to us and I said a picture takes only one second. We finished our drinks and left after 45 min (this is a 90 min experience). I felt embarrassed for taking my friend there and took her to a better bar. Needless to say I am never going back. PS. Steve the manager wrote me an email: In the meantime, we would love another chance to impress. I've included a promo code inviting you to book an upcoming visit at UnderTow for up to 4 guests. This promo code will WAIVE the pre-payment deposit and non-refundable booking fee, which allows you to re-visit us with no up-front payment and the ability to just pay for what you order when you visit. To use the promo code ANOTHERCHANCE, you can enter it at checkout once booking your upcoming reservation HERE.

Steve, waving a “fee” is not going to impress me. I worked in CS for 8 years! Impressing a customer with a less than stelar experience is inviting them back for free drinks. BUT,...