Toasted Mallow — Restaurant in Gilbert

I want to start with how much I LOVE the Toasted Mallow. I’ve basically tried everything except the drinks so far but it’s the marshmallows that keep me coming back. First, I’m a big supporter of small businesses. I choose small when I’m able to. Second, from the minute you walk in the door the fun begins from the marshmallow wall to the dessert bar, the staff is always super super friendly and the price! I don’t understand why people complain? Small business, hello!! Anyways I love coming in and knowing what to expect. However I feel I need to address the owner. I’m so sorry I’m only able to give 3 stars and it has nothing to do with your awesome creations BUT it’s your rants you put on Instagram, they are hard to handle. You go off on bad reviews I don’t understand why you feel the need to act this way on social media. Businesses get bad reviews everyday by grumpy people and move on. Toasted mallow has great reviews over bad and loyal customers and personally I feel like when you act this way on IG with your live feeds complaining about reviews is starting to be a little uncomfortable. Yes I know I don’t have to watch or like these rants but I enjoy when marshmallows pics pop up on my feed so it’s hard not to see when you act up, so unprofessional but this is my MY opinion and it’s not meant to be malicious but as a customer I support your business just not your bad review behavior. Your last post is hard to like when your jumping around “getting back” at people. Looking forward to more...

I absolutely love this place!! They have the widest range of menu items from marshmallows, fluff, cookie dough, S'mores, fluff drinks, seasonal drinks, etc. The owner of the shop is the sweetest, most humble person that deserves for her business to prosper! If you were having any doubts about visiting this place, let this review be a sign that you NEED to go! I drove over an hour and a half to visit and try them out, and I do not regret it one bit! I tried the marshmallow pops (variety of flavors), frozen hot chocolate, frozen mocha, and s'mores in a Graham cracker bowl! Very reasonably priced and tastes amazing! Will most definitely be back after the holidays!! EDIT: I just noticed that the photo I uploaded of the S'mores bowl might stray some new-comers from trying the place as it looks "burnt." The shop toasts the marshmallows in front of your eyes, and they have the options of light, traditional, or dark toasts. My boyfriend is the type of person that sets his marshmallows on fire, blows the fire out, and enjoys eating the black remains of the marshmallow-- so the wonderful ladies at the shop obeyed his wishes and toasted the marshmallow to his liking, very dark! They don't all come like this, just communicate your wishes with the...

This place is a disaster.

Let's start with the health code violations from the people in the back... No safety gloves, hair nets or anything else. Simply working with their bare hands in the back room. Gross.

Secondly is the actual, I don't know... dessert. It is a sticky, gooey, nasty mess that literally gets everywhere. Great for kids I suppose. Especially if you have a garden hose handy. God forbid you take it anywhere in the car with you because it is going to be everywhere! Seats, steering wheel, floor, you name it!

Then there are the straws that they apparently buy from the cheapest place on earth. I suggested trying a heavier duty straw to which the owner actually wanted to argue that she does buy the best quality straws. Laughable one to argue with a customer, but honestly simply foolish when dealing with someone who previously owned a dessert cafe. I am sure she believes the BULL she is spreading, but that only makes her an idiot. Nothing more.

Listen, if you like them go and buy it. I won't ever again. It was nasty and like I said a HUGE mess. Be warned though - posting a bad review will invoke a flurry of messages from an owner who is clueless and thinks that her words somehow change fact and reality. I assure you...