Firehouse Subs Northern Crossing — Restaurant in Glendale

Update: the owner got in touch with me regarding my issues. She was contacted by customer service originally but was given incorrect information. After we were able to speak, she was able to locate the transaction and I promptly received a refund for the extra order. She was very friendly and sincere about correcting the problem. Overall the staff at the store has been very pleasant and the food was good. The only major issue is how terrible the online customer service is, although the individual stores can’t do anything about that. I highly recommend stopping in to this Firehouse if you are ever in the area!

I placed an online order on August 2, and the system defaulted the order to the next day. I went inside and placed my order again, paying in person. I immediately contacted Firehouse online as well as talked to an employee at the store on August 3. The online customer service told me there is nothing they could do but they would forward the issue to the store. It is now September 24 and I have not received a refund nor can I get any help with the matter. My meal that night cost me $120 for four subs for my family. Sixty dollars is a lot of money to be out right now. It is unfortunate that Firehouse seems to be okay with defrauding...

Usually I like firehouse subs but tonight we had the WORST service I've had! Our order took 45 minutes and there was only one other person in front of us. I understand staffing issues but there were almost 10 employees when we went in at 7:40. What made the whole experience worse is that the employees were all bickering behind the counter and making it apparent that they were losing sandwiches around the kitchen and yelling at eachother, most of them very unprofessional. They lost a door dashers order right before they started calling names of people who weren't at the store and then we had to go back to the counter and ask about our order, they searched and then they found it, it had been sitting in the kitchen in the bag for who knows how long! To make matters worse, because it was sitting in there so long everything was soggy and it made half of our group sick to their stomachs! When we finally got back to the car we realized that they forgot 1/4 of our order so we had to go back in after waiting 45 minutes because they could not keep track in the kitchen they had lost it aswell. We are all extremely...

Shift leader Samantha is extremely rude. I was sold 2 brownies that expire the NEXT DAY. I asked her if she had any fresh ones since I will not be eating both today and she's yelled at me THEY ARE FINE THEY EXPIRE TOMARROW! I replied so its OK to eat expired brownies?? and she repied EAT THEM TODAY! They weren't on sale or anything I paid full price. I stayed quiet and went to the register to get my money back because again I'm not going to eat them today! At there register the young lady amber went to check for any fresh ones and smamantha yelled at her and told her she already told me they didn't have any only frozen to then I'm pist off now because she saying this loud enough for me to hear.. I yelled at her and told her to stop being rude because I'm not being rude I just want my money back for the expired brownies!!! Rudest lady ever and I don't write reviews but if she treated me like that god knows how those other employees have to deal with! Staff was great expect Samantha she should not be a...