HORRIBLE CUSTOMER SERVICE!!!! NEVER BEEN SO DISRESPECTED IN MY LIFE TRYING TO ORDER FOOD OVER THE PHONE! THE OWNER EXPLAINED THAT BECAUSE I WAS UNAWARE OF THE MENU THAT THE WHOLE ORDER (INCLUDING PEOPLE THAT HAVE BEEN THERE BEFORE) WAS NOT GOING TO BE TAKEN OVER THE PHONE AND THAT I NEEDED TO COME IN...SO I DID! I LET THE OTHER PART OF MY GROUP ORDER FOOD AND REFUSED TO ORDER ANYTHING UNTIL AFTER TALKING TO THE OWNER. THE WOMAN AT THE COUNTER ,WHO GOT YELLED AT FOR BEING ON THE PHONE WITH ME FOR “TOO LONG” ,WAS KIND AND SWEET EXPLAINED HE WAS NOT THERE AND HAD LEFT. WHILE WAITING FOR THE FOOD THE OWNER WALKED IN FROM “THE BANK” AS HE PUT IT WALKED INTO THE BACK, AND CAME BACK OUT ASKING IF WE WERE LOOKING FOR THE OWNER. WE EXPLAINED THAT YES WE WERE(LOOKING FOR THE OWNER), WHILE THE OTHER PART OF MY GROUP EXPLAINED THAT IF THEY HAD JUST RECENTLY STARTED TAKING PHONE ORDERS BUT ONLY FOR “RETURNING CUSTOMERS OR PEOPLE AWARE OF THERE MENU” (AS THEY HAD EXPLAINED TO ME ON THE PHONE BEFORE HEADING INTO THE RESTARUNT, BUT ONLY AFTER ORDERING BECAME AND ISSUE DUE TO THE FACT I WAS UNAWARE OF THE MENU) THAT IT SHOULD HAVE BEEN STATED AT THE BEGINNING OF THE PHONE CALL (NOT AFTER THE FACT THAT THE OWNER HAD HUNG UP ON ME WITHOUT LISTENING TO WHAT I HAD TO SAY). I BEGAN TO EXPLAIN THAT AS BUSINESS OWNERS AND MANAGERS CUSTOMER SERVICE IS IMPORTANT ESPECIALLY WHEN THE SITUATION COULD HAVE BEEN HANDLED DIFFERENTLY. THE OWNER PROCEDDED TO TELL US HE UNDERSTOOD CUSTOMER SERVICE WAS IMPORTANT TO US BUT THAT THEY ONLY FOCUSED ON QUALITY OF FOOD AND HE WAS SORRY FOR THE CONFUSION. ( HE PROCESSED TO WALK AWAY FROM THE CONVERSATION, INTO THE BACK AND CAME BACK OUT TO FINISH THE CONVERSATION-CLEARLY HAD NO REGARD FOR WHAT WE WERE CONCERNED ABOUT) WE EXPLAINED THAT AS A BUSINESS OWNER CUSTOMER SERVICE SHOULD BE IMPORTANT TO HIM TOO. HE THEN TOLD US THAT IT WAS IMPORTANT JUST NOT IN HIS KIND OF BUSINESS. (HE STARTED OUT THE FRONT DOOR, AGAIN WALKING AWAY FROM THE CONVERSATION HEADING TOWARDS A VAN PARKED OUT FRONT) WHILE HE WAS TELLING US THE QUALITY OF FOOD SPEAKS FOR ITSELF. WE HAD IT AT THIS POINT! AS WE STARTED OUT THE DOOR WE STATED WE WOULD NOT BE BACK AND I EXPLAINED HE NEEDED TO CLEAN HIS FACILITY CONSIDERING THERE WERE BUGS CRAWLING AROUND THE SEATING AREA. HE CAME BACK TOWARDS THE BUILDING WAIVING A STACK OF ONES IN OUR FACE SAYING “HE DIDN’T WANT TO LEAVE THESE ON THE FRONT SEAT.” WE TOLD HIM MONEY HAD NOTHING TO DO WITH THE FACT THAT HIS CUSTOMER SERVICE WAS HORRIBLE. I will not be returning to this establishment, the only reason they have any returning customers is because of that poor girl taking orders he places at the front, yelling at her when customers can clearly hear you telling her “to hang up”. . I took pictures of the bugs and will be reporting them to AHDS.