Tropical Smoothie Cafe — Restaurant in Gloucester Courthouse

I thoroughly enjoy their Santa Fe Chicken quesadilla. They had a jerk chicken one for a limited time and I loved both of them!!! Then, all of the bad habits and ServSafe disregards began and I, after about a year ago finding a long dark hair in my quesadilla, was hungry and decided to give the benefit of doubt to TSC, but again... I was MISERABLY FAILED!! I ordered my usual and an extra for a recovering friend only to get home, warm it up by air toasting it further because it was barely pressed, to find it had NO CHICKEN IN IT!!!! I OPENED IT UP... NO CHICKEN!!!! I WORKED 8am-2pm AND GOT OFF LATE AND LIVE 25 MINUTES AWAY FROM this store!!! I called to inform them and was told I could bring it back for a remake.... AAAAAAHHHHH...NO, IN THE POURING RAIN 25 MINUTES AWAY THAT IS 40 MINUTES IN THE POURING RAIN.... AAAAHHHH, NO!!! "Come back for a remake and I'll leave a note with the receipt attached so you can get it free." The more thinking I do the madder I get!! The nerve! I PAID FOR SOMETHING THAT DID NOT COME AS IT WAS SUPPOSED TO, HOW AM I GETTING ANYTHING FREE??? My time, safety, and inconvenience is worth WAAAAAYYY MORE THAN THAT! I was polite and happy only to get home to be HANGRY and tired! Then, to have to COOK AFTER A LONG DAY, that was another SLAP...

i always ask for a retired menu item (triple berry oat) and usually, if someone knows how to make it they make it for me. at this location, the girl asked what was in it and a told her all the ingredients-her manager stepped in and said we don’t make that anymore, she was kind of stern about it and i do understand it’s not on the menu anymore- but so many different locations and workers have made it anyhow, which i thought was really kind of those workers i even left them tips and wrote good reviews for them. I am just kind of disappointed in the service or hospitality- she was so quick to say we can’t make it even though they have all the ingredients and i’ve gotten it before? please bring triple berry oat back,...

I like the variety of options, food and smoothies. I like their variety of add-ons, too. Although my smoothies and food have been made just right and taste great, my experience seems to vary. One visit the service was fast, efficient, and friendly. Another visit we were told no food, only smoothies 40min before closing. Another visit my food was made but not my smoothies, they were overlooked. I've even tried ordering online to prevent waiting in the store, especially during the lunch hour as it can get busy. Even with online, I've still had hit or...