Costco Food Court — Restaurant in Goleta

I had a truly disappointing experience at the Costco food court, all thanks to Coco’s complete lack of professionalism and customer care. After waiting in a long line and placing an order for two pizzas, I was met with nothing but rudeness and dismissal. When I politely followed up about my order, Coco brushed me off almost immediately, offering a refund instead of a solution — as if my time and effort meant nothing.

I didn’t come to Costco for a refund — I came to get the food I ordered and paid for. Her tone was dismissive, and there was zero attempt to apologize or provide an update on my order. It felt like she just wanted me out of the way. This is not the level of service I expect from Costco.

If this is how they treat loyal customers, they’re going to start losing them fast. Management should seriously address how Coco handles customers — no one deserves to be treated like an...

I have been coming here since I moved to Santa Barbara over 3 years ago. I just couldn’t resist their pepperoni pizza. The flavor has stayed the same yet, sadly, in recent times, some things have changed: sometimes the slices are so unevenly cut that I actually feel kinda embarrassed as I know they use a metal cutter. But most recently I have experienced they no longer answer the phone if you wish to order in advance. Those days when I was able to save some time by calling ahead seem to be far gone. They should just let customers know that this feature is no longer available if you simply...

The food court experience needs to be fixed and the kitchen needs a strong manager. The employees running the kitchen are so rude! The young Hispanic girl working the side window on 2/22/2025 at 5pm needs to be fired; she’s rude for no reason and has no sense of urgency to help guests. Costco please fix this because guests won’t suffer having every order be...