Sushi Ai — Restaurant in Goleta

This was my first time at this sushi place, and I wanted to try it out bc I heard good reviews on how cheap they were. They have competition bc there are plenty of sushi joints in the area, however, when I went to order I asked for help with the menu on what is the best and the lady didn't suggest anything. She looked like she wanted to ring me up and be done with it instead of suggesting a few of their populars or "daily specials". I ended up ordering two special rolls and my total came up to $26.67 with having to order under the eyes of the lady at the counter. As I was waiting for my food, I noticed that there was a daily specials board and there was a california, spicy tuna, cucumber roll with a soda and miso soup all for $11.99. She could have suggested that to me to get things moving instead of waiting while I struggle for what's best. I then asked if I could get that instead if they haven't completed my order and she had attitude and said my order is already done and pushed it to me without saying anything else. I suggest that she be fired before she runs this business down, since the owner probably doesn't know what's going on with customer service when they're not around. This was the first and last time I will be at this place, the sushi looks rushed anyway since it took 2...

Horrible service, they even offered me a free Teriyaki bowl if I gave them a good review. They specified that it had to be a good one, even though my honest opinion was not good. I refused because I was done eating already. Now on the food, the salmon on my roll was discolored and tasted as if it had been sitting out for a long time. The miso soup was over salted, I did not finish half of my small bowl. Next, the staff was very rude to me when I asked them for the simplest help. The restaurant was overall dirty and most of the tables did not get bussed throughout my whole time eating. When I asked for the supervisor, he was also very rude to me and he told me if I didn't like it, not to come to his restaurant. I do not recall his name, but he was a caucasian gentleman with brown hair and a cross chain. He looked like a soundcloud rapper, cubic zirconias and all. Honeslty, I did not expect him to be in charge. Later, I was told the owner lives several hours away which is probably why the store does not get the attention it needs. Personally, I hate to give this place a 1 star review because I am a good person, but I have to be honest here. I highly DO NOT recommend going to Sushi Ai. Originally, I came because I saw it had decent reviews, but now I think I know why. 2...

I wanted sushi ordered from a young lady there she thought I wanted Sashami but Jose said no sushi. I said I wanted 6 pieces of that. We went onto our order. I received my seaweed and regular salad my BF had the Bento box. We waited and waited finally my BF went to counter to find out where my sushi was. She said she was confused and didn’t order anything, so my BF ordered. Knowing they made a mistake you would think they would get my sushi to me. We waited almost 35 minutes and watched 10 customers get served. You could hear the young lady and Jose arguing as to whom was going to bring me the plate. Jose brought me a Shashimi salad. I said it’s not what I wanted. After eating only the tuna on top. We went to the counter to talk to Jose. Not only was he extremely disrespectful to me and said I was loud he accused my BF and I for making the young lady cry. We never said anything to her. Jose said he was the Manager. Let me tell you he didn’t offer an apology and after the talk he said he was even thinking of refunding us but didn’t. The worst customer service with uneducated college kids. I do Marketing in our Healthcare System. I’m all about Customer Service and people. I will take my business elsewhere where your treated with respect...