Wendy's — Restaurant in Gonzales

I am a disabled individual with a service dog. Upon entering the wendy’s simply to pick up a doordash order I was immediately asked if I had my ID card. I come into contact with this frequently since it isn’t widely known that the “registrations” are scams. I immediately responded that they are fake. That my service dog is task trained for a disability. I moved on and continued to be asked for papers by this woman. When I got to the front the entire staff was talking over me, telling me I was wrong. The woman who stopped me at the door started on about how she had registered her dog and it was real. I handed her an ADA (Americans with Disabilities Act) law card and tried to show them the law. I was laughed at. I tried numerous times to tell them the questions they COULD ask me. All the while my service dog was standing in front of me. Perfectly calm and focused on her job. The employees talked to her and continued to talk to her when I asked them to not as it might distract her. Usually I don’t have a problem with this but they were leading over the counter cooing at my dog in a baby voice. And I was already close to having a PA since I have PTSD and knew i was beginning to dissociate. I needed my dogs full attention on me. She had signs all over her vest saying not to distract. When I decided it’s better not to continue this and just contact corporate about the issue, that way no other real service dog team experiences this I offered to let them keep the card. They laughed as if I was a joke and said they didn’t need it. Clearly they did. ADA law is clear and simple on service dog laws. Next time I enter here I will be recording, if it happens again I will be pursuing...

i don’t get wendy’s often, but when i do this is the closest option to me, and every time, without fail. i have to pull forward and wait ages to get my food. 10 Am on a friday with nobody in front of me or behind me in the drive thru line is was got me today. waited a while at the speaker, and then got to the window just to be told to pull up and wait. for the 50th time of me coming here. in the time i can sit and think of what to write here, and the time it takes me to type it all out, my one breakfast combo is yet to come out , and i’m left hungry and nearly late to work at my personal fast food job that would have had my food hot and fresh within the first two minutes of me pulling into the drive through. UPDATE: i wrote all that while waiting for my food, and leaving the parking lot 20 minutes after initially pulling up with my bag of food, i open it to reveal that i waited for….. THE WRONG ORDER TO BE GIVEN TO ME. so now, i cannot even eat the sandwich i have been waiting for because it has bacon, and my body does not agree with bacon. (or horrible service, because my head hurts and my mood is ruined) good job wendy’s in gonzales, you have sucussfully displayed to your customers just how much our time is valued. and let me say, it must be less than the 10 dollars i payed for the...

I visited this location on 13 Feb for a salad. I ordered the full size of the Southwest Avocado Chicken Salad. I pulled up to pay for my order and was asked to pull up to wait for my salad. I didn't receive a receipt for my purchase. I watched two other vehicles pull up and also asked to park to wait for their orders. The vehicle that was behind me in the drive-thru line received their order before I did. The young man who was delivering the orders was nice enough to ask me what was I waiting for. I informed him that I ordered a salad and that I had been waiting longer for my food than the vehicle who he just delivered food to. I mistakenly told him that I ordered the Apple Pecan Chicken Salad in an irritated mindset. I waited a total of 25 minutes for a salad, which the young man informed me that it had to be prepared by hand because there was no salads prepared. I wouldn't have received the incorrect salad had the employee on the drive-thru register gave me my receipt and followed what should've been displayed on their order screen to...