Papa Johns Pizza — Restaurant in Goshen

Ordered delivery via the Papa John's app with my credit card like I have the last two times,yesterday evening at 5:12 pm. I was given a half hour wait limit. Around half and hour later I get an alert my order is done and on its way. Around 6:30 pm still no delivered order. This place is only 2.6 miles from my house and the other one in the opposite direction from my house is 2.1 miles so I know it should only take around 15 minutes or less for delivery to occur. I call the store and am put on hold maybe 10-15 minutes before a guy comes on. I tell him what's up,and he says we'll we won't be doing any deliveries for another hour. What?????!!!!!! I told him , I was told my order was on its way and now your telling me it won't be for ANOTHER hour?! Thats almost two hours! He said they were really busy and behind. I told him , I get that but I have a hungry child I'm trying to get fed tonight and I was never contacted or told it would be that long. He said he was sorry. 3 hours later,STILL no pizza, that I paid for. So I NEVER got my order, my kid ate pop tarts and I ate eggs and toast for dinner. Thanks! Needless to say five hours after I ordered still NO pizza,and I figured knowing how they run things I was going to wake up to a nasty old pizza just sitting outside my door,HOURS after I ordered it. They did return money to my card but NEVER contacted me at ANYTIME to say they were doing so or that my order was...

This location had the worst customer service from the female manager !! A friend was treating my kids and husband to dinner because i was in the hospital and had just had surgery hrs prior. There were strick instructions to not deliver before 6 pm. They came 30 mins early waited outside called my number but i was unable to answer they proceeded to cancel the order. I called from the hospital to correct things. Someone answered the phone and spoke so quickly I almost couldn't understand them other then to be put on hold. When i starter to explain and they began to become rude i was upset by then and requested the manager. This person proceeded to say they were the manager. She then proceeded to get irate with me and I too raised my voice but to defend myself. She was not understanding at all and in the end had to hang up on her on account of how rude she was. If I knew her name I would have put it in this review as to make her aware of her inappropriate, unprofessionalism and hurt fulness. I did call customer service and am expecting there to be major reprimand. If i could I would have given Zero stars. I am very hurt by how someone can think treating others the way she...

I ordered an XL pizza and the guy that made it swore it was an XL when 2 days prior to this order I got an XL and it was bigger and it came in the spiderman special box and it was much bigger. I don’t even care about the box size anymore but the pizza was supposedly a 16” and it wasn’t cause I know the sizes of their pizzas by the look and how many slices are being cut (which are always terribly cut). It was a large. I got an XL for me and my brothers could eat, a large isn’t gonna fill up us 3. I got on the phone with them and even called back again and all I got was $10 in credit at their store. I’m done with papajohns. This used to be my favorite pizza place but after this experience and their poor attempt to make it up, I’m just highly disappointed with their customer service. If I could give a 0 I would. Like I understand worker’s have feelings and lives too, cause I work in fast food, but the customer service could’ve been wayyyyy better, especially from the manager himself. I hope they treat everybody else from now on better and actually give them what they advertise cause I had it with them, it’s always something up when I order from there....