McAlister's Deli — Restaurant in Granbury

If you've never been to McAlister's don't judge them based on the experience at this location. Try visiting the one in Cleburne. The food is great and so is the service.

It seems this location is struggling to keep up with demand. I over heard many conversations tonight specifically about the long wait for online orders. I personally waited for an hour and 20 minutes for my online order only to settle for a refund because after waiting that long the manager told one of the workers it was going to be a while longer before they would prepare my food. I'm not sure if they are prioritizing dine in over pick ups/online orders or if it's a problem all around but right now is probably not the time to visit this location. It would be better to give this location a few months to let them figure out how to keep up with demand and then visit when the hype has died down. Hopefully they don't go out of business before then because I do really enjoy McAlister's Deli. I will say that the workers there were friendly and tried to be helpful.

Update: I was contacted by someone higher up in the McAlister's hierarchy and was compensated for my bad experience. It was a fast turn around on the response and they tried to make the situation right. I appreciate their efforts and I hope this helps this location improve their service to the public.

Update 02/20/22: since my first review I have ordered delivery from this location. The delivery service was a better experience and I would recommend that approach. I will visit this location once more in the future and...

My husband and I stopped in McAlisters in Granbury for a quick dinner before an evening school event, but we were sadly disappointed. We came in at 5:35pm and saw that we could order on the app and have it brought to our table. We sat down, ordered on the app and waited. A few minutes later, the server brought our drink and said he would check on our order. He did not come back to give us the status, however he passed by at least twice, delivering food to other tables. The email confirmation said it would be ready at 5:47pm, which was when we asked about our order at the counter. (We had seen at least four orders served to people who came in after us.) The girl at the counter went to the kitchen to ask about our order and returned to say it hadn’t even been started. I told her we needed to be at school by 6:30 and could it be expedited? She returned to the kitchen where I heard the supervisor say, “We’re swamped and don’t have enough people. Tell them they’ll have to wait.” This, despite the fact that customers who arrived after us had already been served. No manager spoke with us and no one apologized for the poor service. At this point (6:00) I asked for a refund and we left. The poor customer service is very discouraging and the lack of professionalism on the part of the manager(s) is appalling. They clearly have no interest in establishing or preserving...

Second update Came in again for lunch and as I was reading my bible an employee came to me and started talking to me about my bible just before the manager pulled him to the side and started talking to him seemingly upset about him speaking to me for some reason. I enjoy when people talk to me about the bible or my faith but I feel sad that I cant go to a restaurant where employees are being barred from talking to customers about something protected from discrimination by federal law.

Slow service and serves old food or poorly made sandwiches. Update Came in and got it replaced, food was much better than yesterday. Though after multiple employees approached me while I was studying for a test, the store manager came out and accused me of having a motive for talking to the employees who approached me first and when I told her no, she said I was no man of God (I was also studying my Bible at that moment), and that I wasn't telling her the truth about having ulterior motives. I insisted that I was speaking the truth and yet she continued accusing me of ulterior motives for talking to employees that approached me. She told me she wasn't born yesterday, to which I told her I never believed that, and continued saying I was lying as she walked away. Never be afraid to complain about bad service, even if the employees go out of their way to harass you for...