Big Apple Bagels — Restaurant in Grand Blanc Charter Township

I just had the worst experience ever at a Big Apple Bagel. I walked in 4 minutes before closing. Before even saying a word, the first person I encountered, looked at me as she was picking up day olds and immediately said, I can't sell you anything but day olds, we have nothing else. I then looked over at the case, which was FULL of muffins, and again, before I could say a word, she said: "Those are for tomorrow." We don't have any muffins left from today. Then she grabs the day olds and says she can't sell me anything. I asked her for her managers name, and she says Kira. Before I can get the words, " Can you please spell that? She has again disappeared and is refusing to even speak to me. This is when I turned on my phone and started recording.

If the Managers name really is Kira, Ally is the type of person you want at your store. I would have gladly paid for the muffin. But she deserves praise, if not more, for how she handled herself and me. The other employee, if nothing else, needs some time to herself to understand what she did in this situation, why it was so wrong, and how she can change. Because, if she doesn't, one day she's going to upset the wrong person.

Ally- thank you so so much. Thank you for being a good person. Your kindness will...

My first visit to Big Apple Bagels was disappointing and will unfortunately be my last visit as well. The ambiance felt more aligned with a social spot for teenagers rather than a professional bagel establishment. The service was notably lacking, staffed by young individuals who seemed unfamiliar with basic customer service principles. The absence of visible management or oversight contributed to a disorganized atmosphere. One individual, presumably an employee, was even wearing her coat, and was more engaged in personal conversations than in serving customers. My intention to enjoy a new lunch experience (turkey club with avacado) was quickly turned into disbelief when I opened up the paper to find an avocado MESS with not even an entire slice of turkey! I had to take it home as it was far too messy to eat on-site. This, combined with the surprisingly depleted bagel selection by 11am, did not justify the expenditure of over $20 for two incredibly unsatisfactory sandwiches, and horrible customer service. Management really needs to start reading these reviews... unless of course, one the girls who was there today, IS a manager... in that case, they will all go unheard and what we experienced today is acceptable to them. And on that note, we will...

Absolutely terrible experience at the Grand Blanc Mi store. This store is always super disorganized and dirty, but today was the last straw. We called ahead to place an order to arrive to a super long line. No biggie. We get to the front of the line and find out they never even took down our order. We sat in there for well over 30 minutes just to find out they didn’t take our order again! They didn’t want to bother to tell us they didn’t have the bagels so they must have thought us sitting there wasting our time was better. And they took our free punch card and never gave it back and only refunded me for the one bagel. This place is an absolute joke with confused customers walking around the inside at all times. The Fenton location is run way better and is much more cleanly. We will never be back and hopefully the owner decided to step in and actually run the place instead of leaving it to a bunch of high schoolers on a...