Taco Bell — Restaurant in Grand Junction

So the power bowls are gone, and have been replaced by cantina chicken bowls. I can modify it on the kiosk to remove the new roasted chicken, and add (not swap, that option isn’t available, even though all the other meats are) the regular chicken, (I do this because I’m restricted to gluten free, and I have no idea whether the ingredients in the “new” chicken are safe for me or not) but it up charges me an extra $1.30. That’s why they get 2 stars today. I asked the manager on duty about it, and he claims there is nothing that can be done. So in short, I can still get what I have been getting, but for significantly more $$$$. The hilarious part is you can swap for steak, and I don’t think it significantly impacts the price ( not sure ). The only thing I know for certain is that for the one item, it’s almost $10, now. C’mon...

Person identified herself as shift manager refused to correct an issue at the drive thru window for my niece and my wife. When I called to get a resolution for this said person was rude disrespectful and refuse to answer questions relating to the store manager. This is simply the worst customer service experience I have ever had. I myself work in a customer service industry and if I treated one of my customers the way I was treated on the phone I would get fired. Will not be returning to this location ever. If so called managers are permitted to treat customers in that manner I will not support them with...

I have experienced issues on two separate occasions while attempting to place orders through the mobile app. Unfortunately, on both occasions, I did not receive my food despite being charged. The first time, my order did not reach the restaurant, and the second time, they asked me to come back around. In both instances, I requested a refund, but they struggled to process it at all. It is disheartening to see a business operate in such a manner, where they struggle to provide a basic refund. Initially, I let the first incident slide, but this time, I am...