The Daiquiri Shoppe (GP) — Restaurant in Grand Prairie

The manager or owner (older black lady with braids) really does not understand what decent service is. I placed my order online at about 5:35 p.m. for 2 tender dinners and 2 wing dinners. Online estimated time was 6:04 p.m. for the order to be ready… reasonable. I drove 25 minutes from my house to pick my food up. I received a text saying my order was ready at 6:05 p.m. before I arrived. I go in and my order is not ready. Four different workers (two managers) asked what I was waiting on, yet, my food was still not ready after waiting 10 extra minutes. You can see the disappointment on my face standing there. I explained to both managers that I drove 25 minutes for food and that I should be compensated for the time wait and inconvenience at 6:20 p.m. They both basically walked away and said my food would be out soon. At this point, it’s now 6:25 p.m…. 20 minutes AFTER my pick up time, almost a hour after I put my order in online. The older lady and the other manager both offered a Daiquiri. If I wanted a Daiquiri I would’ve ordered it with my $53.00 meal. I told them I don’t want a daiquiri or a drink as I still have to drive 25 minutes back to my house. Not only that, I also explained I don’t drink soda OR alcohol. All I asked for was to take some money off or give my tip back for the inconvenience and the older lady said “I cannot do that”. She did not want to refund me ANYTHING. I’ll never go back here. Not a sorry, we apologize, not coupon or anything. Everyone doesn’t want free daiquiris and when I said I don't drink you reply “oh ok well I cannot give anything else” but as a business this is YOUR mess up? She wanted to keep implying “the time is estimated it’s not a guaranteed time when your order is ready” but I ordered almost an hour ago and my food still was not ready. That’s unacceptable. 50 minutes? For chicken and...

Just left here today, attempting to part take in a generational tradition of taking a picture with "Chocolate Santa". I paid for the highest package which includes a digital image. After standing in 2 lines 2.5 hours (a picture line and a wait to receive your images line), we finally get to choose our images. My son only received 3 images taken. One of which Santa's hands were elevated off his shoulders as he was adjusting his hand placement, another my son seemed jut forward off of the image almost 3D like, and lastly an image were Santa had adjusted his head in a weird angle. Unsatisfied with the images, I asked for a retake. The GNO company seemed ok with the request, stopped taking pictures and all. However, the owner of Daiquiri Shoppe inserts himself into the retake request. He agreed to allowed the retake, but get this if I get back in line to have the request fulfilled. Absolutely ridiculous!! So let me get this straight, I'm going to stand in 2 ridculous long lines, get a half as@ed picture and when I asked for a retake of the mediocre picture I received, I'm penalized! We were told 4 pictures would be taken, we got 3 and received the only sellable image. That's exactly what happens when an African American business owners thinks that their success surpasses the voices of their customers. In his opinion, the single sellable (3D) image was fine. In my perception, the customer, a very frequent patron was unhappy, should have received a picture that made me happy. It was my money that paid for it right? I wasn't asking for a photo shoot, I was asking for a picture for my youngest, last child that we could proudly look back on to join with the pictures the other 3 members of our family also have, 3...

I was at The Daiquiri Shoppe in Grand Prairie on Father’s Day with my Sons along with others celebrating. We ordered catfish, chicken wings meat pies and on that day they served red beans and rice… everything we had was delicious and the fish was actually real catfish… it’s been on my mind to come back for the fish since I enjoyed it that day..along with the crowd and the DJ was Amazing. Oh Guys the Daiquiris are amazingly delicious!!!!

Today 7/3/2023 was the day I decided to come back because I was next door getting my nails done for the July 4 holiday and The Daiquiri Shoppe was next door and open for lunch.

Immediately after completing my nail appointment..I walked to the Restaurant month watering for some more of that fried fish and chicken wings. Before I ordered I ask the waiter if the fish was real catfish and she replied “yes it’s real”. You see I’m a Louisiana girl myself and I know tilapia is not catfish. I also no alligator is not chicken even though people say the taste is similar…lol I was so very Disappointed…. I’m still not sure what type of fish they gave me but I know it was not catfish. Not until moving from my hometown have I seen restaurant try to sale other types of fish as catfish and it’s not fare to the people that’s paying there hard earned money for a product only to be fooled . To the owners / management at The Daiquiri Shoppe in Grand Prairie call the fish what it is . In my opinion it should not be legal for an establishment to say they are serving you catfish and it’s not catfish . Please let’s get it right and stop being deceitful just to make an extra dollar try satisfying your customers taste buds even if you have to charge a little more!!!

Keeping it real...