BIGGBY COFFEE — Restaurant in Grand Rapids

Wow wow wow I visit this location every day and have always left good reviews however the two girls working today have made me question ever returning! I ordered 3 drinks which I know is a lot however it took 23 minutes for the entire interaction the drinks where over blended when I said something and requested them to be remand I was laughed at and denied them to be remade what I beleive happen is they let the first two drinks sit while they made the last because tge two where so bad the whip cream was blending/melting into the drink already. I always tip I visit this location more than twice a week. Window shut in my face and drinks taken out of my hand after I paid for them then given back even more melted requested a manager and again was laughed at and window...

Always a consistency issue, the two girls working today made my drink and it had all the Carmel at the bottom, not to mention I had to repeat my order to them multiple times. It didn’t taste right so the other girl came to the window with an attitude saying she can’t take it back through the window, then said I have two options I can get a free beverage card, or she can re make it. i opted for a remake and it taste worse than the first time - each time, they slammed the window in my face they all had an attitude, I told her this is not right, she gave me a free beverage card and I’m like yall are extremely rude, and she basically yelled she’s the manager and I’ve decided I won’t be back. This place is one of the worse biggbys I’ve...

The food I was served was not fit for human consumption, the sausage patty was as cold and hard as a hockey puck on an ice rink which is concerning for the wait time and price, and what’s worse, the bagel was so stale that I couldn’t even bite through it, let alone chew it (I can do something about a cold patty, but not this). I’ve got nothing on the workers here, they’re all great and very polite, but I was excited to have a coffee place close to my work down eastern and i’m afraid to say that any other place could have done a better job at this...