Lt me start by saying we’ve been getting pizza here for YEARS and love it. They have really good ham, pepperoni and cheese. We have 4 kids and usually get a super gigantic pizza (26” maybe?) and usually have a few squares left over for later. Sounds good, right? More often than not, we pick it up ourselves because it’s faster than delivery; though, it can be a challenge to park sometimes. Anyway, we ordered delivery tonight. An 18” (because only half of our family is home and an 18” works for 4 of us, usually with one slice left). As soon as we opened the box, I could tell they sent the wrong size. An 18” normally fills the entire box - occasionally, there’s even a very slight bend on one end of the crust where they closed the box (because like I said, the box is normally full). I called Fratelli’s right away, they double checked my order and said since it was delivered by Uber eats, they couldn’t do anything about it….except it’s not the driver’s fault they put a 16” pizza in an 18” box. The person said the driver confirmed it was an 18” and once they do that, it’s basically not their problem any more (those are not the words they used, but that was the message). I said I could send a photo for proof but they said that did t really matter as it was confirmed by the driver. I asked how the driver would know that it was the wrong size and she said the boxes are marked with their size on the bottom. This box definitely had an 18 stamped on it, so of course the driver confirmed it. That’s what the box said. I told the employee it was the right size box but wrong size pizza and again, they said there was nothing they could do about it and told me to have a good night. I wasn’t expecting a lot - certainly not a new pizza - in fact I started my call by saying “I have my order but I wanted to let you know…” Maybe just an “I’m sorry that happened” or “thanks for the info, noted” or “you know we make those by hand because we an authentic damn pizzeria and sometimes we make mistakes or the dough shrinks up.” That would’ve sufficed. In the grand scheme of things, is this that big of a deal?! Not really. I’m out a few extra bucks and and our bellies aren’t as full as usual. There are worse things. I can’t say anything bad about the pizza, it tasted as good as usual, and we demolished it all the same. Still. Fratelli’s, it was our last order.