KFC — Restaurant in Grand Rapids

Ordered online. Received notification that my order was ready for pickup 7 minutes after placing it. Arrived and the doors were locked. So I pulled into the drive thru and after waiting 6 minutes behind the car in front of me I gave my name at the speaker. Was told to pull around to the window and INSTEAD OF GETTING MY FOOD I was told to park because not only WASN'T my order ready it hadn't even been started. And it was a simple 2 piece and 4 piece sampler. 6 pieces of chicken 3 small mashed potatoes and gravy and 3 biscuits. AND APPARENTLY THEY DIDN'T HAVE THOSE READY. The MAIN things that they sell. Ended up waiting ANOTHER 15 minutes in the parking spot for my order. Staff member broight the car next to me their food and I asked for an update on the order I PLACED 30 MINUTES AGO. And then I was informed that they WERE OUT OF CRISPY CHICKEN. AND THEN I WAITED ANOTHER 6 MINUTES BEFORE I FINALLY GOT MY FOOD. ABSOLUTELY RIDICULOUS. Nothing in the ENTIRE restaurant takes 35 minutes to cook. And one of the things that upsets me the most is that THEY MARKED MY ORDER COMPLETE when it CLEARLY WASN'T to obviously cover themselves for NOT DOING THEIR JOB PROPERLY. But hey I had time to type up this review in the 20 minutes sitting there being ignored. I will NEVER eat here again no matter how good the deal appears. I'll stick with Popeyes at least when their service is terrible their food is 4* not 2*. The chicken was overcooked and way over seasoned. The seasoning alone burned my tongue and lips. Because the barely warm chicken I had to wait for sure wasn't hot enough to. And while the biscuits tasted fresh KFC has always had sub-par biscuits. Same with the mashed potatoes and...

Yesterday, I thought to myself that 4 chicken drumsticks and a biscuit with fake butter and fake honey sauce from kfc sounded really good. So I looked online and learned that you can, in fact, order 4 chicken drumsticks and a biscuit with fake honey and fake honey sauce from kfc. So I went out and ordered 4 chicken drumsticks and a biscuit with fake butter and fake honey sauce from kfc….

And they told me I was a liar and was not, in fact, able to order 4 chicken drumsticks and a biscuit with fake butter and fake honey sauce from kfc.

Alas, I ordered instead a 4-piece chicken meal (I guess I’ll feed the breast and thigh to the street animals), which surely would come with at least 1 chicken drumstick and a biscuit with fake butter and fake honey sauce.

But upon arriving home, I found that I had 0 chicken drumsticks and a biscuit with fake butter but no fake honey sauce.

Now, I thought about stepping into traffic and ending it all there, but then I wouldn’t be able to warn anyone else of these ill doings.

So, I warn you, if you go to this kfc, you will not receive 4 chicken drumsticks and a biscuit with fake butter and fake honey sauce, but you will instead receive hate and more suicidal thoughts than you had...

...Kentucky Fried Catastrophe... I came to KFC to get chicken… you know, the one thing they’re supposed to have. Instead, I was told there was no chicken available and there’d be a 15-minute wait. No big deal—I’m a patient guy, and I had my two hungry kids in the car. We paid and pulled around.

Fast forward nearly 40 minutes later—I’ve listened to every song my kids hate, they’ve recited every fact they know about dinosaurs and Roblox, and still… no chicken. I go to speak to someone just to find the doors locked during normal operation hours. I'm not the cops and I don’t care about your Warrants...We just wanted the food we paid for.

Finally, the food arrives, but guess what? Half of the order is missing. At that point, I didn’t know if I should laugh, cry, or apply for a job there just to finish making my own dinner.

This KFC might be the only place on Earth where you can wait longer for fast food than a sit-down steakhouse—and still leave with less food than you paid for.

To the crew: I get that things happen, but maybe… just maybe… having chicken at a chicken restaurant could be the new trend?

P.S. I hear Popeyes...