IHOP — Restaurant in Grandville

I have been to this facility many times. We order food from here often, as we work in the same plaza. I walked in Saturday around 1:30pm with my daughter, intending to get a table for us and three other of our family members. Was not greeted by the several staff members that passed by and stood at the register. I waited about three minutes before a tall young lady attempted to say “be with you in a minute”, I then watched her walk around quite a bit. There were several open tables that needed to be bussed. My daughter and I were the only people waiting. About five-seven minutes into waiting, another family of four walked in. They were also not greeted by the many staff members walking around. Eventually the tall young lady came back to us, snatched two menus off her hostess stand, and said “follow me.” As she walked us to a small booth I let her know there would actually be five of us (information that is normally given when greeted by a staff member). She then rolled her eyes and walked back to the front, asking the other family “how many”, then walked them to that same booth. Never acknowledging me again. I left the facility shortly after this, standing in the breeze way letting my family know we would go some where else due to the obvious inconvenience I was causing the staff. I rarely leave reviews. I work in customer service, I understand bad days, busy days, rush hours, etc. but I have yet to be so offended or annoyed by poor customer service to the point of leaving a review like this. I understand it’s not a high end restaurant, but wow, that was some unfortunate Saturday...

Brought my wife from Scotland over here today because she always wanted to go to iHop. We were placed in a to crowded of a spot unfortunately, nothing they could do. The food came exceptionally quick like soon as she orderd a omlet within 60 seconds the waitress came but threw the hot plate down for unknown reason. I'm not sure if she assumed I wasn't going to tip a considerable amount because I simply wasn't eating & only my wife was or not, the abruption was annoying and my wife quickly ordered a shake when being asked if anything else before the bill was brought. She asked about if they do shakes to go & she assured them that they do. The $5 oreo shake was literally brought in a small pop cup. I looked around at the other tables to see a massive glass shake cup not possible matching the size I just paid $5 as a last attempt to wrap up the dining experience and leave. I paid via phone to avoid any bother some complaints to the poor waitress who was slammed as it was. I filed out a survey after immediatly paying the $22 with the 20% tip included. And immediatly looked for some kind of refund or complaint department in order to get some kind of satisfaction arranged. Overall I believe the waitress did well besides the simple plate slam which honestly was enough to regret even driving the 1hour trip to this Grandville location. I look forward to hearing something soon as I spent about 3 hours now to recoop from a bad decision this morning in regards to introducing a foreginer to standard american breakfest...

Hear ye, hear ye! Gather 'round, good folk of Grandville!

On the fair day of Saturn’s reign, I did escort my daughter and her suitor to the esteemed establishment of IHOP, located at 4767 Wilson Ave SW, Grandville, MI 49418.

Earlier in the week, my daughter did endure the trials of oral surgery, and the mushy sustenance at home had grown tiresome. To celebrate her healing thus far, she did order the Strawberry and Banana Pancakes, but lo! Without the bananas!

I, your humble narrator, did partake in the Breakfast Sampler Combo, whilst her beau did choose the Chicken Strips.

What arrived for my daughter was a stack of five pancakes, drenched in strawberry sauce and adorned with strawberries that were clearly frozen, though thawed.

The chicken strips and fries were deemed good, yet not worthy of a return pilgrimage. The ranch dressing, alas, was proclaimed the worst ever tasted by her suitor.

My breakfast was satisfactory; the meats were passable, the eggs were typical scrambled eggs, as one would expect from IHOP. The pancakes, however, were a delight! Having abstained from sugar for eighteen moons, the real-sugar syrup was a revelation, and I do believe the pancakes themselves were quite good.

The waitress was kind and attentive, yet the apple juice, my daughter did report, tasted diluted. We did not bring this to the waitress’s attention. The sole downside of our repast was a wobbly table, aside from the subpar ranch dressing.

Thus concludes the tale of our...