Chuck E. Cheese — Restaurant in Grapevine

I’ve been throwing birthday parties for my children at Chuck E Cheese for years and never had a negative experience until recently for my child’s second birthday on Sunday 05/18. I booked the 3 weeks in advance for my sons 2nd birthday and from start it was an iffy experience but none the less I thought it’s Sunday it’s busy no harm no foul. My party server Saniya was fantastic she was super attentive and accommodating, as the party was coming to a close she let us know that she was at the end of her shift and if we needed anything her counterpart would be assisting and that she let him know the pitchers we had were still being used. Moments later Jaiden G approached our table with an already dismissive posture and attitude and stated “Since your party is now over is there anything else y’all need?” Now the question was not the issues however his tone and body language is what raised concerns. I stated no we were okay and that we were moving from the party area to the general area and our party host stated we could finish our pitchers of juice there. Again Jaiden proceeds to tell myself and my mother with a very disrespectful and dismissive tone “You only paid for two hours and these pitchers were only booked for two hours so you can use the drink station” at this point because I watched how he spoke to other parties and he was super pleasant I wasn’t understanding why that changed when it came to us outside of the fact he was discriminating against us and felt like he can speak to us any kind of way because we’re AA. My mother then asked if we can just refill the refillable cups and he could take the pitchers back he then snatched the pitchers and pointed to the fountain drink area and smirked and stated “you can refill over there” I immediately asked for a manager and she honestly was no better. Ricci(the manager)came and allowed us to refill the drinks but then turn right around and had an open forum with herself and other employees on the floor about the situation continuously pointing at us as if us asking for just common courtesy and respect was an issue, just for another employee at the front to give my mother a hard time about the socks needed for the trampoline that I purchased separately and when confronted about the continued disrespect towards my mother it’s a “misunderstanding”. I have left a message for Corporate and will go in great detail about my experience with...

Terrible Service!! I recently hosted my child’s birthday party at Chuck E Cheese on a weekday, and unfortunately, the experience was incredibly frustrating. Despite the promise of a dedicated party host, we barely saw him after he showed us to our table. He told us to reach out if we needed anything, but he was difficult to find throughout the event.

Every time we needed something, whether it was play cards, ordering pizzas, paper plates, or spoons, I had to wait at the pickup counter just hoping to find him. When he wasn’t there, I had to go all the way to the front desk and wait in line behind everyone, even for something as basic as extra plates. It was ridiculous to have to keep asking for items that should have been prepared in advance based on the number of guests I provided. Instead of enjoying the party, I was running around managing logistics, something that should have been taken care of by the host and staff. He didn’t even provide any information about what was included in our package, such as how to use the Ticket Blaster or details about the collectible tote bag and other items.

Another major letdown was the performance of the Chuck E Cheese character — one of the main reasons my daughter was excited to celebrate her birthday at your venue. Unfortunately, the character barely moved, made minimal effort with gestures, and didn’t show the energy or enthusiasm expected to entertain a group of children. It felt like the appearance was done just to fulfill a requirement, rather than to genuinely engage the kids.

Although we appreciated that the character stayed for photos with the kids, the overall performance was disappointing, even our guests remarked on how unenthusiastic and lackluster it felt.

This was not the hassle-free celebration I was expecting. The lack of preparation, service, and attention truly ruined what should have been a joyful day for our family. I hope Chuck E Cheese seriously reconsiders how they train and assign their birthday hosts. I truly regret choosing to host our party at...

I haven’t been to Chuck E Cheese since the early 90s so going there 2 weeks ago, I was very overwhelmed on the board on the wall obviously I am adult now with a 5 year old taking him and trying to figure out how everything works since token and tickets are not a thing anymore. Didn’t get much of anything, but we did unlimited. He loved it. We came back today and I guess the big bosses were there. Chuck E Cheese came out today and my son was sooo excited, since he didn’t come out the last time. He got soo excited seeing the count down on the tv. Once Chuck E came out he ran to him and even dance to the beach party song. His day was made.

On the way out one of the manger mentioned once my son got to the door about this summer deal. I really really wish I knew about this 2 weeks ago, because we really could’ve benefited from the package. I believe this was only mentioned since there was some training going on by the gate. Yes, after looking all around I did see there was stand but once you walk in you get to that gate you are inside with you child, and I am next to my child. I didn’t see any advertisement about this in the gaming area or at the tables. There’s nothing about this on the actual app. So there’s really no point of me going onto the website since before we even tried going here about three months ago there was no mention about how the gameplay worked, so I never looked on the website ever again. Maybe this could be mentioned to the marketing team because parents are on the other side of the building and not behind the gate once they walk in. Kids come in and this is easily missed.

Besides all of that, it was a very clean and...