Dunkin' — Restaurant in Grapevine

Absolutely, terrible terrible terrible terrible! The family and I woke in excitement to try the new Dunkin Donuts location in Irving! Customer services was poor! They rushed us ordering in the drive thru.. We ordered 2 iced lattes. When given the lattes we were told “we ain’t got no straws”. We also ordered 4 donuts and they TOLD us to to park around at the arrow. Which was hard to find! When our food came out. The runner only brought one bag. The runner then ran off without announcing what was in the bag, or anything… then my husband and I realized the bag only contained the sandwich we ordered and not our donuts! We ordered the sausage and egg sandwich. However, the sandwich only had egg and cheese! I think Dunkin needs to reconsider the management of this location. They don’t care about customers clearly. We didn’t receive any kind of apology or empathy for the inconvenience. Please hire more experienced and considerate management for this location. Also this was my first time visiting Dunkin sucks this was my experience! PS. We had to stop at QT and get some straws to drink our...

if i could put No stars for the new Irving location I would i went in today waiting for my iced coffee with extra Carmel. 5 min then 10 min goes by during that time I was asked twice what I am waiting for. I guess they just wanted to ask a question due to both of them just went on with other orders. finally the manager asked again said iced coffee with extra Carmel. lo and hold they are out of original blend on all 3 taps that tell you someone is not paying attention to work area. Not only did the manager fill the cup half way with foam but tried to put decaf as a substation HELLLLOOO I want the caffeine. she got upset with me and said what do i want to do i just turned around and walked out. other customer behind me heard and complained as well that i had to repeat myself serval times and that's how yall treat your customers. I'm glad i seen the manager trying to put Decaf in my cup that is crazy i bet to say I'm not the only one that she has done that to due to her not seeing the...

One star because they refused to take a complete/ non ripped dollar bill for payment. The bill was given as change just before and was wrinkled as though it had been through the wash in some pants pocket. The bill was complete with ALL numbers clearly showing and one tiny notch missing at the bottom middle. I asked an American Airlines pilot standing next to me in line if he thought the bill was unusable and he said "of course not:. It is legal tender". I asked the DD guy, if this was company policy and he shrugged and said no, but no one would take it. I can't take a picture of the bill to share online, due to Fed laws prohibiting, but I would certainly have taken this bill, when I used to work a register without hesitation. So... One star given due to the fact the management never explained our US laws about currency and legal tender not being denied in a purchase. Maybe it's different in the Middle East, but this is the US and our laws...