McDonald's — Restaurant in Grapevine

I usually enjoy my visits to McDonald’s, but this recent experience left a lot to be desired. I ordered a coffee, apple pie, and a sandwich all of which are usually warm, comforting, and hit the spot. Unfortunately, the coffee was lukewarm at best, the apple pie was served cold, and the sandwich didn’t feel freshly made either.

I understand how busy things can get during peak hours, but quality and temperature are key to a satisfying meal especially with items that are meant to be hot. A quick double-check before serving could really make a difference.

Staff was polite and the order was prepared quickly, which I appreciate. I just hope future visits offer a bit more consistency when it comes to freshness and food...

Like most airport restaurants, this McDonald’s had long lines, rushed customers, and staff that already looked worn out, even at 7:00 a.m. The setup didn’t help much: one register open and two self-order kiosks, with a confusing layout that left some people unsure of what to do. I opted for a kiosk since it was open, and to their credit, my food was ready in under 3 minutes.

The food itself was fine, but nothing to brag about. The steak breakfast sandwich tasted okay but was pretty dry and definitely needed something extra. Overall, it got the job done, but between the wait and the quality, it wasn’t much more than...

Okay, so this place. I give it a ZERO! first of all, they just never care about customer experience. Whether your an employee or passenger, you are to be treated as if everyone is the same. That means, the order are to be consistently questioned if it’s okay or if there was anything wrong. I am not satisfied that I’ve been coming here a lot of times, yet, I feel like they just wanna get our order done and GO! Like where the customer service at? Like, all other restaurants, fast food, and places, they value the customers the most and that’s why some places are thriving. But here, 👎 no not I...