Panda Express — Restaurant in Grapevine

I just left Panda Express DFW and had the worst experience. I ordered a chicken teriyaki with noodles. I paid for the order but they were waiting on the chicken which was fine. However I was given the wrong order by the cashier. When I went to let the cashier Jackie know she gave me the wrong box.....she said that I shouldn't have opened it and I would have to take the food. After trying to explain that there was no way I would know it was wrong order unless I opened it she proceeded to get a very nasty attitude. I asked for the manager and when the manager came the cashier Jackie called me a liar to my face and told me that she wasn't going to remake it. I then asked her why is she calling a customer a liar and being aggressive as if I wasn't a paying customer or something she proceeded to try and over talk me. When I was having the conversation with the manager about what happened Jackie stopped taking a customer's order to tell me to "stop talking about her!" in a very aggressive manner. She treated me as if I was someone she had a personal quarrel with. The manager asked her several times to stop talking and being aggressive but she didn't. The manager gave me a refund and the correct order even though I didn't even want the food anymore out of fear that Jackie would have spit in it based off her behavior. I'm not sure if Jackie had a bad experience with a customer prior to me or she just didn't feel like working today but I have never been so disrespected as a customer at a place of business and for a $13 bowl of noodles. I appreciated the manager for trying to take control of the situation but Jackie continued to be disrespectful and rude and had the demeanor like she wanted to engage in a physical altecation. I hope management sees this and addresses the issue. I am a traveler and was just stopping through to get my daughter food before boarding the plane. Because of this experience I will never patron Panda Express again. I will also inform other communities that I am connected to including the military veteran community about this experience so that they are aware of the aggressive workers like Jackie at Panda...

First off this was not related to Panda Express but at the bar area in the Dallas Airport, I think E 32 area . I could have not had a more horrible experience at this place . First off I purchase some food from Panda Express . I then walk over to the bar to charge my phone while I eat my food I just bought . The bartender comes up and says you can’t sit here unless you are buying something from the bar . Ok so I ask for a beer that I am going to give to the patron next to me. She said you can’t do that and are you going to tip me if you sit here because I work for free and only make tips , I say sure I will tip you bring me a beer. Mabye two minutes pass and she comes to close my ticket . I was like wow!!!! So she hands me a ticket for $14.06 . I hand her $15.00 cash and she said that is not good enough . She throws my money back and grabs my beer and tells me to leave. No mam, at that point I told her to call someone and she said she was going to get security , I told her to please do so . After she leaves her bar unattended for Probly 5 minutes she comes back and just stares , I continue to eat my food . A few minutes later a TSA agent or security person comes up and tells me if I don’t leave they were calling the police . I told them to please do so . I would have loved to hear the police response to a customer didn’t leave me enough tip so I asked him to leave and he didn’t . I was shaking mad and unfortunately I had to catch a flight or I would have sat there and waited for the police to arrive . I threw my food away that I spent $20.00 on because I was so appalled and in disbelief that this was happening . I trust that this level of service is not what your organization normally puts up with . As a business owner I would want to know if my employees treated patrons like this . I will be awaiting a response from someone , as this was totally humiliating and embarrassing and was totally avoidable with a properly...

I understand that airport locations come with high traffic and unpredictable waves of customers, but that shouldn't be an excuse for poor service or lack of preparation. I had been craving Panda Express for a few days, and when I spotted this location while waiting to deplane, it felt like the perfect opportunity. Online, the prices seemed reasonable, and I was excited.

The line was fairly long but moved quickly, so I stayed optimistic. I noticed Black Pepper Sirloin Steak and Honey Walnut Shrimp on the menu, both premium items, but I was ready to treat myself. However, when I saw that the prices at the counter were noticeably higher than what was listed online, I assumed this was airport-specific pricing. Annoying, yes, but not entirely unexpected.

Things began to go downhill when the woman in front of me asked for an item no longer being served. The manager told her they’d stopped offering it that day. Understandably frustrated, she then asked for white rice, only to be told they didn’t have any. She left the line upset. I also had my heart set on white rice, so that was disappointing.

When it was my turn, I pivoted and ordered a plate with fried rice. I asked for the Black Pepper Sirloin Steak, but was met with awkward silence. The manager finally told me they weren’t serving it, even though it was still on the digital menu right behind them and the empty pan was sitting in plain view. Rather than argue, I switched to Orange Chicken and Honey Walnut Shrimp. I got the last of the shrimp, which tasted okay but had clearly been sitting for a while.

Overall, this location needs better communication and coordination. If something is no longer available or running low, staff should update the menu display accordingly or at least inform customers before they get to the front of the line. I was hungry, so I went with it, but next time, I might just walk by. Panda Express is typically reliable, but this...