Whataburger — Restaurant in Grapevine

I unfortunately had the worst fast food experience today 8/17/23 around 8am. As a Flight Attendant, I am appalled with the unprofessionalism, disorder and crassness by a few of their employees. The line at this establishment when empty, is not as evident to understand especially for someone who's never been at this airport. I along with other customers got behind a guy who was directly in front of the cash register counter and kindly asked, "Are you in line sir?" he said yes and just like any other humanbeing, we all single filed behind him. An employee came from the back with bossy body language, who had a red braided pony tail yelling, "This is not where the line starts!!! Get out the way and line up beside the wall!" My pilots, other airline crew, and customers were flabbergasted at the beligerant and unnecessary way we were treated. I was disgusted to say the least. A couple behind me with small children said, "I can't believe she's talking to people like that let alone Pilots and Flight Attendants. Is the line going to move any faster because of the yelling?" I just remained quiet. I thought about getting out of line but stayed as lines were long at other places too. My flight crew and I were waiting for our food which came out last after all the orders that came after us. Moreover, this was my first time having WhatABurger and was it was an awful experience. The fries were old and stale, and the burger looked thrown together. A waste of my time, money, and dignity. People globally travel through DFW and this was a very tainted experience for anyone to have. I honestly would have been better off waiting in the Chic Fil A line where the kind service and good food is consistent....

The cashier ignored me and talked to her co-worker about personal stuff while I patiently waited at the register. They both looked at me as I was next in line, so they chose to ignore me. The cashier took my order and handed me a cup and a receipt. I went to the drink machine to fill my cup. The ice wasn't working, and the cashier seemed irritated that she had to look at it. It seemed a common issue as she brought a tool to unjam the ice. She left a pile of ice in the tray beneath the drink spout and just walked off. I wasn't sure she was done until I saw her behind the register again. She could have said it was fixed to let me know I could try again, but her customer service skills were terrible! It took a few minutes for the food to come out, which was reasonable. However, the cooking staff was jamming to loud music, which I was a bit much. Have fun and play some music, but make sure it's appropriate for customers to hear and keep it at a reasonable sound level. The food was not fresh, though! The fries were not hot, and the bun on my hamburger was not fresh. It was not a great experience. Other customers eating their Whataburger meal at the stand-up bar outside the restaurant agreed with my comments. I didn't think the cashier would do anything as she was not interested in helping me in the first place, so I just ate some of the food and went on with my travel. I would not eat here again! There are other options nearby that I've eaten before, and the food and service were...

Not quite sure how to rate this location, so I'll deal with food quality, then store issues.

The food quality was very good. I don't have access to Whataburger in Kansas, so passing through the airport provided an opportunity to have my favorite burger and fries. They were hot and tasty as they should be. There are no Dr Pepper products available because of airport vendor contracts. They do not use the Whataburger app. The prices were higher than a regular store, but not terribly so.

The store front/kiosk area was not a great experience. It was poorly maintained and bordered on dilapidated. It was dirty. (I almost called it filthy.) No effort was apparent regarding clean counters... or clean anything, for that matter. The person taking orders never made eye contact. Didn't offer any greeting. No verbal engagement at all. Just looked at the greasey computer and tapped as I ordered. Surprisingly the order was correct and delicious, and was delivered fairly quickly -- about 7-8 minutes. I chose not to think about the condition of the kitchen. There is no seating area other than gate seating. There are a couple of tall counters in front of the store where you can...