Starbucks — Restaurant in Irving

I came in tonight on a flight from gate A36 I stopped by the Starbucks at A37 it was about 6:45ish maybe. There was a line and I noticed people on the other side waiting. My first thought was their too busy Dunkin’ Donuts or something I don’t have time to wait. I got in line and a young lady very respectfully explained they were understaffed and already had a line so they weren’t talking anymore customers as for they do close at 7. I understood and asked if I can wait in line and just purchase a water. She said of course. Afterwards a frantic man with his shirt half tucked in and hairy stomach showing on the right side, he came and stated “we will be taking all customers until 7” and walked over to the young lady and stated “I’m the manager you are not a manager and will not make any decisions about my store.” She looked shocked and said “I am also a manager but, we will not discuss this in front of customers, I’m just doing what you told me to do when we closed” he continued to talk loudly and rude to her all the way until 7 as she was making drinks he made it clear over and over again “he’s the manager” and he was standing by the wall on the other side doing something I’m unsure about and then walked out at 7 leaving them a line of drinks to still be prepared while both ladies were requesting his help the whole time. I’m not sure who this man is. I travel very frequently and never have seen him. I am very upset with the way he talks to and disrespects these young lady’s who are trying. You never know what someone is going through, so to have to come to work and be bullied by a so called manager is baffling and I don’t think anyone should work like that. I tipped the girls $20. While buying nothing but, water regardless on what he said. They were working hard. He was so disrespectful, so unprofessional, and so unfit. I have never seen a “manager” carry himself so carelessly and be so immature. I truly pray y’all handle this man. Power cannot be given to everyone. If I had to work with him one day. I would quit. No question. He was so rude. Even to us customers. I’m sorry for rambling this long review but, I’m just honestly disgusted with the service and performance he showed while chanting he’s the manager and didn’t help and even more that I could see his hairy stomach. I have had many power head managers and nobody said anything nobody saved me or my team. I will not stand by and watch it happen here. I’ve been coming here far too long.

Flight...

Just had the most humiliating experience. An airport employee decided he deserved to cut me in line and came up in front of me and tried to force his way ahead of me to place his order. He said he had to get back to work and I replied that it doesn’t matter because he was after me in line and I was actually getting on a flight in 15 minutes so I could not let him ahead of me. He had no emergency other than he was an airport employee (not a pilot) and needed to go first because he wanted to. He proceeded to raise his voice and yell at me and I refused to let him cut me in line for his rude behavior. None of the Starbucks employees did anything. One of the female Starbucks employees even took his side and told him “not to listen to me” and made his order ahead of mine even though I ordered first with the other cashier. Just absolutely embarrassing and...

Today I was in Terminal A of Dallas Ft. Worth International Airport when I decided I really wanted a coffee. I had been up since 3am and I was exhausted. I got in line and waited 10 minutes. I ordered a venti iced Chestnut Praline latte, and confirmed with the barista that it came with 3 shots of espresso and 6 pumps of Chestnut Praline syrup. He said no, it came with 2. I said that’s not right, it comes with 3. I worked at Starbucks for a couple years, I know what the formulas are. I told him as much. I told him I wasn’t going to pay for that and left. He said that it was different in his store. Why is it different in his store, even though the prices are higher than other stores? This is robbery, plain and simple. Charging people for extra milk. Beware, consumers. Starbucks is getting greedier and greedier...