Smoothie King — Restaurant in Grapevine

Have you ever purchased something and immediately regretted it? That’s how I felt after leaving this smoothie king, TWICE!!! It wasn’t the product that was bad but the experience. WORST CUSTOMER SERVICE EVER. The type of service where you enter the door in a great mood and leave with frustration. The type of interaction where you have to instantly be the bigger person and de-escalate/ignore all the extra verbal comments the other person is making. I JUST WANT A SMOOTHIE!!! I expect that type of service from a busy high end nighclub not a family business like smoothie king. I don’t usually leave reviews but after working in the service industry for a decade I understand how important customer service is for a business and I want to help. My aunt also went to this location and received a similar experience so it’s an issue that must be addressed.

I’m so passionate about the terrible experience I received here that I will be leaving a review for this location on every...

My 1st time at this location:

I just left from there. It is Saturday night. The 2 ladies were very rude!!! I pulled up before 9:00 and just knocked on the door and they just stood there and ignored me!!! They closed early before 9:00pm and I drove all the way over there for no reason!!! I asked was there a manager and the blond head said no. I asked for her name and she refused to give it and hung up in my face while i watched through the glass door.. I called at 8:50pm to call in a order since I was close to time and the lady just said "call in a order" like she was confused and began to pretend she couldn't hear me by saying hello hello hello!!! ABSOLUTELY THE MOST HORRIBLE CUSTOMER SERBICE I HAVE EVER GOTTEN!!! I told her I was going to call and speak to a manager and she replied with ok that's fine!!!! WOOOW!!!! I will be reaching out to a manager...

The girl was late. I was waiting outside in cold wind today 1/19/24 and she showed up and ran to the door. She wasn’t very helpful with offering any kind of deals or drink specials. The blender jugs were brought out from the back don’t know if they were clean because she didn’t even rinse them out with water. I went to the bathroom and that was the nastiest bathroom I have ever been inside a business. Reminded me of a gas station bathroom that everyone uses. No toilet paper. Toilet didn’t flush, dirt all over the floor. Sink didn’t look like it had been cleaned in months. Dried Urine on commode seat. The light switch was nasty too. I had to use paper towel to walk out of the bathroom. I was charged 14.00 dollars when I get same drink at another location and cost me less then 10.00. I can’t recommend this location to anyone...