Spark by Hilton Grapevine DFW North — Hotel in Grapevine

I recently had a deeply disappointing experience with Spark by Hilton Grapevine DFW North that I feel compelled to share as a warning to other travelers.||Due to circumstances completely beyond my control, American Airlines canceled my flight, making it impossible for me to reach the hotel for my reservation. When I contacted the hotel to explain the situation and request a cancellation without penalty, I was met with rigid policies and a concerning lack of empathy.|Despite providing documentation of my flight cancellation and explaining that this was an unforeseen circumstance, the hotel:||Refused to cancel my reservation|- Charged me the full amount for a room I physically could not use|- Offered no alternative solutions or accommodation dates|- Showed minimal concern for my situation as a stranded traveler||What was most disappointing was the complete absence of customer-focused problem-solving. In today's travel environment where disruptions happen, I would expect a major hotel chain like Hilton to have policies that account for documented travel emergencies. Instead, I was treated as if I was simply changing plans on a whim.||For travelers considering this property, be aware that if any emergency or travel disruption occurs—even with proof and advance notice—you may still be fully charged with no recourse. I've stayed at numerous hotels that have reasonable policies for genuine travel disruptions, but unfortunately, this wasn't one of them.||The lack of flexibility and customer support I experienced is particularly disappointing from a brand that markets itself as providing exceptional hospitality. I'm now reconsidering my future hotel choices based on...

I recently had a deeply disappointing experience with Spark by Hilton Grapevine DFW North that I feel compelled to share as a warning to other travelers.

Due to circumstances completely beyond my control, American Airlines canceled my flight, making it impossible for me to reach the hotel for my reservation. When I contacted the hotel to explain the situation and request a cancellation without penalty, I was met with rigid policies and a concerning lack of empathy. Despite providing documentation of my flight cancellation and explaining that this was an unforeseen circumstance, the hotel:

Refused to cancel my reservation Charged me the full amount for a room I physically could not use Offered no alternative solutions or accommodation dates Showed minimal concern for my situation as a stranded traveler

What was most disappointing was the complete absence of customer-focused problem-solving. In today's travel environment where disruptions happen, I would expect a major hotel chain like Hilton to have policies that account for documented travel emergencies. Instead, I was treated as if I was simply changing plans on a whim.

For travelers considering this property, be aware that if any emergency or travel disruption occurs—even with proof and advance notice—you may still be fully charged with no recourse. I've stayed at numerous hotels that have reasonable policies for genuine travel disruptions, but unfortunately, this wasn't one of them.

The lack of flexibility and customer support I experienced is particularly disappointing from a brand that markets itself as providing exceptional hospitality. I'm now reconsidering my future hotel choices based on...

I got this hotel because it said breakfast available. Breakfast is a joke. There is no juice, they were out of coffee. No toast, eggs or bacon. It’s a cold boring breakfast. Some apple flavored bagels and some watered down milk. They didn’t even have bananas just apples that are ripe. The juice machine apple juice was not available, the orange juice was not working. The coffee that’s suppose to be 24 hour there was none it was out during breakfast. All the guest left disappointed when we were down stairs. Do not stay for breakfast. There is no waffle maker. No coffee in rooms. The room it self is good but I won’t be staying here again. The elevator seems very old and a little questionable. Cereal was plain Cheerios and raisin brand. Nothing my kids would enjoy. No trash bags in cans in the room. Disappointed. The best thing was the shampoo and conditioner which was nice. I think the hotel should say cold minimal breakfast. The restroom had hair around toilet and sink. I wanted to love it but it’s a pass for me next time. Staff was friendly but for the price I’m sure I can find a hotel with better breakfast and a more updated hotel. The ice machine was out and there was leaking from the roof so we had to go to another floor to get ice.also the WiFi is not...