Sonic Drive-In — Restaurant in Grapevine

I stopped by to get some drinks for myself and my husband and a shake for my son after a particularly rough day. The app wasn't working for me to order ahead, so the drinks were not going to be half price. I have a gift card on my app, though, so I thought it would be no big deal since I could pay at the stall with the gift card instead.

However, after I ordered at the stall and tried to pay, there was an error. The carhop brought out our drinks, told me the total, and I explained the issue asking if there was a way to use my gift card that was loaded on the app. She wasn't sure and got the manager. The manager didn't really listen to what I said, and he said, "if you don't have another way to pay, then I'll have to take the drinks back." I just wanted to use my gift card. Paying was never an issue, but it felt really degrading to be treated like this when I was asking for help with the app. It took me off guard, but I gave him my credit card to pay for the order. He left, came back with my card and straws, and that was that. He didn't give me a receipt, and I was already having such a bad time that I didn't feel comfortable asking for one since he had already left.

As someone with a lot of experience in customer service and food service, who gives a lot of grace and empathy towards those working in this industry, I felt like this was one of the worst experiences I've had in a long time. It's easy to overlook a mistake with an order or a long wait time, but it is harder to forget when someone treats you poorly. It will be a long time before I come back to...

Number one they messed up on my hamburger I asked it for plain dry, no cheese so I can give it to my service K-9 Open it up, they wipe the ketchup they wipe the mustard off of it. Secondly, I ordered a route 44 cup of ice paid for it and the ice is only halfway full in this cup. This place has been messing up my orders every single time. I’m very sorry my K-9 loves the hamburgers from here, but I’m gonna have to go somewhere else this time they push me over the edge. I don’t get what I pay for food is not cheap 14 bucks I get a wrong hamburger I get half full of a cup of ice y’all need to do something about this this is a lousy service. Please do not come to this location. If they mess up on me they’re gonna mess up on everyone else they do not take their time to listen to their customer asked to talk to a manager so I can tell this the lady that dropped off my food said oh they’re not in right now told her fine. I’ll just write a review real quick please don’t bring your family here and if you do, please check your orders before y’all leave because this place has been messing up all my orders in my order is very very simple plain dry, no cheese, no condiments, meat and bread. They do not understand that I get cheese sent out to me before on that. My canine cannot eat that I get it with lettuce, tomatoes, ketchup, and mustard and again all I ordered is a double hamburger plain dry no cheese no condiments. There is a manager here or customer service that reads this. Y’all need to do something. Give me a call because I’m fed...

If you order a large drink during happy hour, the total is $1.07. If you order a drink from the app (any time of day) a large drink is $1.18. Why are you up-charging for using the app? What this tells me is to use the app throughout the day, except happy hour (2-4p).

I also feel like they have let the facility slide ... it needs some TLC and updating ... parking lot needs a good power washing. And when an order board is out of order, it would be nice for those ordering, when they arrive to have a cone up to prevent people from pulling into that stall.

It just feels like the the owner doesn't care/isn't involved and he/she should be!

On another note, I will say that Mars and AJ are an asset (I don't know them outside of going to Sonic for years)!

UPDATE: I had filled out the Sonic's form at the link posted in "response from the owner" before making this post ... their response last night at 11:58p was "The final decision on menu item pricing belongs to the franchise owner or Sonic Management at each Sonic drive-in. If your concern is regarding a specific location. Please contact that location directly for further...